Lead Operations Analyst

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role

The Lead Operations Analyst is responsible for driving the design, development, and continuous improvement of Engineering & Construction (E&C) processes. This role partners closely with Engineering, Construction, Program Management, and Operations Excellence teams to translate business objectives into standardized, scalable, and efficient operational processes. The position serves as a subject-matter expert for process definition, documentation, performance measurement, and cross-functional enablement in support of network deployment and infrastructure initiatives.

Work Location - Hybrid-AZ, Chandler, AZ, Florence, AZ, Glendale, AZ, Goodyear, AZ, Maricopa, AZ, Mesa, AZ, Tempe, AZ, Tucson, CO, Colorado Springs, CO, Denver, CO, Englewood, CO, Fort Collins, FL, Altamonte Springs, FL, Cape Coral, FL, Chandler, FL, Clermont, FL, North Fort Myers, FL, Winter Garden, IA, Des Moines, IA, West Des Moines, ID, Boise, ID, Caldwell, MN, Brooklyn Center, MN, Maplewood, MN, Minneapolis, MN, ST Paul, NE, Omaha, NV, Henderson, NV, Las Vegas, OR, Eugene, OR, Portland, OR, ST Helens, OR, Salem, OTHER, TX, Dallas, UT, Murray, UT, Ogden, UT, ST George, WA, Auburn, WA, Bellevue, WA, Bellingham, WA, Lake City, WA, Renton, WA, Seattle, WA, Spokane, WA, Tacoma

Key Responsibilities

Process Development & Standardization

• Lead the end-to-end development and optimization of Engineering & Construction processes, workflows, and standards.

• Analyze current-state E&C processes to identify gaps, risks, and improvement opportunities across planning, design, construction, and closeout phases.

• Develop future-state process models that improve cycle time, quality, cost, and compliance.

• Define and maintain process documentation, including SOPs, playbooks, job aids, and governance artifacts.

Cross-Functional Partnership

• Partner with Engineering, Construction, Field Operations, Program Management, and Systems teams to align processes with business strategy and operational requirements.

• Facilitate workshops, working sessions, and design reviews to drive consensus on process changes and new implementations.

• Act as a liaison between business teams and technical/system owners to ensure processes are accurately reflected in tools and workflows.

Performance Measurement & Insights

• Define process KPIs, success metrics, and control points for Engineering & Construction operations.

• Analyze performance data, trends, and root causes to provide actionable insights and recommendations.

• Support reporting and executive-level summaries related to process performance, risks, and improvements.

Change Management & Enablement

• Support change management activities associated with new or changed E&C processes, including communications, training, and adoption tracking.

• Develop training materials and support field and office teams during process rollouts.

• Serve as a process subject-matter expert for audits, escalations, and continuous improvement initiatives.

Governance & Continuous Improvement

• Establish and support process governance models to ensure standardization, compliance, and controlled evolution of E&C processes.

• Monitor adherence to defined processes and recommend corrective actions where needed.

• Identify and champion continuous improvement opportunities leveraging Lean, operational excellence, or data-driven methodologies.

Required Qualifications

• Bachelor's degree in Business, Engineering, Operations, or a related field, or equivalent experience.

• 5+ years of experience in operations analysis, process improvement, or business analysis roles.

• Experience supporting Engineering, Construction, Network Deployment, or Field Operations organizations.

• Strong analytical skills with the ability to translate complex processes into clear, actionable documentation.

• Proven ability to lead cross-functional initiatives without direct authority.

P referred Qualifications

• Experience in Engineering & Construction environments (network, infrastructure, utilities, or large-scale build programs).

• Knowledge of process improvement methodologies (Lean, Six Sigma, Agile, or similar).

• Experience supporting operational or technical systems (workflow, project management, or reporting tools).

• Strong executive communication and presentation skills.

Key Skills & Competencies

• Process mapping and workflow design

• Data analysis and operational reporting

• Cross-functional collaboration and facilitation

• Change management and stakeholder engagement

• Documentation standards and governance

• Continuous improvement mindset

What We Look For in a Candidate

Forged Fiber's culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage. We're looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

? Location Based Pay Ranges : $65,000-$108,000 Annually

Work Environment

• Remote role with regular collaboration across Engineering, Construction, and Operations teams.

• May support multiple programs or initiatives simultaneously, requiring strong prioritization and communication.

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What to Expect Next

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC participates in?E-Verify?and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.?Employers can only use?E-Verify?once you have accepted a job offer and completed the Form I-9.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

© 2026 Forged Fiber 37 Services, LLC

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status