Customer Service Representative

Customer Service Representative

Insurance is currently hiring for a full-time Customer Service Representative to join our team and help with answering inquiries regarding policy information, status and billing. This position develops and maintains relationships with the agency force, customers and all company departments and works to resolve questions and inquiries in a positive, professional, and timely manner. This full-time position is located at the home-office in Laramie, WY and typically works 40 hours per week between 8 am to 5 pm, Monday-Friday. You can expect a competitive wage of $2,833 per month.

In addition to excellent pay and our positive company culture, we offer our Customer Service Representative the following benefits and perks:

• 401K contribution match
• 7 paid holidays including Black Friday
• Generous paid time off (PTO), including volunteer time off
• On-site fitness center
• Wellness incentives, including gym membership reimbursement

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

Skills of our ideal Customer Service Representative:

• Great communicator - Effectively reads, writes, and speaks the English language.
• Ethical - Uses knowledge, skills, and abilities to maintain high levels of personal and professional integrity, and to act as an ethical agent who promotes core values throughout the organization.
• Active listener - Gives full attention to what other people are saying, and makes sure to understand the points being made.
• Critical thinker - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions.
• Custom service focused - Possess knowledge and principles and processes for providing customer service.
• Exhibits independent judgment - Follows established procedures, guides oneself with little or no supervision.
• Service oriented - Actively looking for ways to help people.

About Mountain West Farm Bureau Insurance:

Founded in 1948 to provide Wyoming Farm Bureau members with insurance. Over the years we have grown into a multi-line insurance company, serving the needs of individuals, families and businesses throughout Wyoming and Montana.

What we value:

• Our stewardship: We take to heart our responsibility to provide protection of what our clients' value.
• Our relationships: We keep the promises we make. Integrity, professionalism, respect and personal accountability is ingrained in our company fabric.
• Our action: We take pride in our work. We challenge ourselves to personal growth, to be proactive and continually improve on the delivery of our products and services.

Here at Mountain West, our employees are our greatest asset. Our fantastic team of employees is what allows us to continue to do what we love: making a difference for our insured, and our community. If you are looking to join a team that values you at the highest level and offers career paths, consider joining our team.

Requirements for a Customer Service Representative:

In this full-time position, you will operate in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing these job duties, the employee is regularly required to talk or hear and is frequently required to stand, walk and occasionally lift and move office products or supplies. The following are required to assist in the duties performed by a Customer Service Representative:

• High school degree or GED.
• Office experience with emphasis on computer skills and working with the public.
• One year of customer service experience

Do you have excellent communication skills, both written and verbal? Are you service-oriented? Do you enjoy being part of a team? If yes, give us the chance to review your information.

Are you ready?

If you are excited about this full-time opportunity, don't delay. Apply today!

**Prior to being hired the successful applicant must pass a drug and alcohol screening, undergo a background check and have a clear Motor Vehicle Report (MVR).**