Personnel Assistant II

• Provide courteous, professional, and timely customer service to individuals requesting identity credentialing and related administrative services.
• Verify customer identity and eligibility using authorized credentialing and enrollment systems.
• Process new credential requests, renewals, replacements, updates, and related administrative transactions.
• Review applications and support documentation for completeness, accuracy, and compliance with established procedures.
• Enter, update, and maintain electronic records with a high degree of accuracy.
• Assist customers with application requirements, documentation, and eligibility questions.
• Process credential maintenance transactions, including password resets, certificate updates, and account maintenance, as authorized.
• Operate credential production equipment, scanners, cameras, printers, computers, and other office equipment.
• Perform basic user-level maintenance and troubleshooting of office equipment.
• Protect sensitive and confidential information in accordance with applicable privacy and security requirements.
• Maintain accountability of controlled materials, supplies, and equipment.
• Respond to customer inquiries by telephone, email, and in person in a professional and courteous manner.

Required Qualifications

• High school diploma or equivalent.
• Minimum one (1) year of experience in customer service, administrative support, records management, human resources, office administration, or a related field.
• Experience using computerized information systems for data entry and record maintenance.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Strong organizational, communication, and customer service skills.
• Must be able to successfully complete all required background screening and maintain eligibility for access to secure systems and facilities.

• Experience in identity management, credentialing, records administration, or document verification.
• Experience working in a highly regulated or security-focused environment.
• Experience providing face-to-face customer support in a high-volume office.
• Experience using enterprise database applications.