Commercial Lines, Account Manager (NC or remote)

Account Manager

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

This is a full-time, exempt, support position assisting the Account Team in the management of the existing Book of business with emphasis in full retention responsibility. The primary function of this position is to provide quality service to clients and cross-sell/account-round within the existing book of business!

Location: This is a full-time position, ideally working hybrid from either our Charlotte, NC office. We will consider a remote option for well-experienced Commercial Lines candidates able to work on an EST schedule. Working remotely requires a private area to safeguard company equipment and communications. Ensure your internet is reliable and high-speed. Be available and attentive online. Limit personal distractions during your work hours.

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

The Account Manager (AM) will be the day-to-day liaison between the insurance company and designated middle-market accounts. You will manage and control client connections in collaboration with Producers and/or Account Executives. Daily servicing of clients will include contract analysis, coverage and exposure analysis, endorsement activity, routine coverage and billing questions, problem-solving, renewal control, preparation of quotes/proposals, binding coverage, and claim reporting and follow-up. You will assist Producer(s) with the above functions as needed.

You should have P&C experience and an active P&C license. Have knowledge and experience in select commercial insurance including, but not limited to, commercial auto, property, general liability, umbrella, inland marine, workers compensation, and flood.

Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations. Provide consistent, accurate, timely, and pertinent communication to clients. Resolve/assist with any service issues/questions. Assist clients in making appropriate coverage changes, making each contact a marketing opportunity. Inform and educate clients about coverage, exclusions and exposures and document electronic files accordingly. Respond to clients' needs by providing/producing binders, certificates, policies, auto id cards, evidence of insurance, and other related items accurately and on time. Monitor and review client satisfaction. Electronically document all communication with clients. As appropriate, market, negotiate, prepare and analyze alternative renewal options. Develop written, graphic, and electronic renewal materials as appropriate. Follow established agency procedures for effective utilization of the agency management system. Take advantage of personal and professional development opportunities such as continuing education, professional designations, and in-house training. Adhere to all state laws and regulations regarding insurance agents (licensing, continuing education, etc). Assist with or complete other tasks as directed by agency management.

Property and casualty insurance license upon hire is required. At least 2 years of experience in commercial lines insurance, with an understanding of underwriting, coverage and rate analysis. In-depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters. Strong written and verbal communication skills. Ability to prioritize and self-manage workload. Proficiency in Microsoft Word and Excel. EPIC experience is preferred, but will consider other agency management system experience. If not experienced with EPIC and seeking a remote role, on-site training may be required in one of our select East Coast offices.

When working from home, you must maintain a private workspace to secure company equipment and correspondence; maintain high-speed internet, be present and responsive online and minimize personal interruptions during your work shift.

Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $80,000 to $100,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at View email address on click.appcast.io or your recruiter.