Bilingual Customer Care Specialist

Adecco is assisting a local client recruiting for a Remote Bilingual Customer Care Specialist position based out of Duluth, GA. This is an excellent opportunity to join a winning culture and get your foot in the door with a company that promotes professional development, values accuracy and customer commitment, and offers a collaborative environment. If you are interested and you meet the qualifications listed below, apply now!

Job Summary:

The role of a Bilingual Customer Care Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

Responsibilities for the Bilingual Customer Care Specialist includes but not limited to:

• Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

• This role requires listening to our customer's concerns and showing empathy while resolving their issue.

• You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

REQUIREMENTS:

• MUST be Bilingual in English and Spanish.

• High school diploma or equivalent with a minimum of 1 year related work experience in remote customer care service role.

• Excellent verbal and written skills with strong negotiation and active listening skills.

• Problem solving, time management, and organizational skills.

• Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.

• Strong attention to detail.

• Love talking to people and ability to WOW customers on every call.

• Ability to adapt well to change.

• Ability to work well in a fast paced work environment.

• Ability to think outside of the box to resolve problems.

• Ability to multi-task using technology, including call handling, loan level review and call documentation.

• A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

What's in this Bilingual Customer Support Specialist position for you?

• Pay: $16.00 per hour

• Temp

• REMOTE - Must be located on the EST to qualify.

• M-F EST - Shifts may vary

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco's Aspire Academy ( with thousands of free upskilling courses

This Remote Bilingual Customer Care Specialist role is being recruited for by one of our Virtual Delivery Team and not your local Branch. For instant consideration for this position and other opportunities with Adecco in Duluth, GA, apply today!

Pay Details: $16.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.