Virtual Patient Observation Technician- Ben Taub Hospital- Part-time- Days ( 5:00am- 1:30pm)

JOB SUMMARY

The Virtual Patient Observation Technician (VPOT) provides constant, real-time video monitoring of assigned patients to enhance safety. The VPOT verbally redirects the patient from engaging in at‑risk behaviors and directly communicates with nursing staff if the patient needs further intervention or requires assistance. The VPOT practices safety measures and documents observations according to standards. The technician participates in performance improvement and quality initiatives, demonstrates personal and professional effectiveness and promotes a customer‑friendly environment by utilizing ServiceFirst behaviors and Language of Caring techniques while interacting with patients, families, and staff members.

MINIMUM QUALIFICATIONS

Education: High School diploma or equivalent plus technical skills/training appropriate to the specialty area. Licensure/Certification: Texas Nursing Assistant Certification; or Medical Assistant certification from one of the following: AMT, AAMA, NCCT, NHA, NAHP. Basic Life Support (BLS). Work Experience: Two (2) years related clinical experience required. Related specialty experience preferred (e.g., direct patient care, virtual observation, telemetry technician, hospital environment, nursing program clinical rotations). Management Experience: N/A. Equipment Operated: Basic computer, wireless telephone, intercom/headset communication.

SPECIAL REQUIREMENTS

Communication Skills: Above Average Verbal (Heavy Public Contact); Bilingual Skills Preferred – English/Spanish; Writing/Composing: Correspondence/Reports. Other Skills: Medical Terms, PC. Advanced Education: N/A. Work Schedule: Weekends, Holidays, Flexible. Other Requirements: Comfortable using computer technology and sitting for long periods of time in front of a computer screen. Able to analyze and synthesize patient safety information to determine the course of action. Able to make quick decisions under pressure and manage stress appropriately. Well‑organized, efficient multi‑tasker able to prioritize simultaneous and continuous monitoring of multiple patients on one screen while on duty. Attention to detail, able to focus on a particular patient, object or task for an extended period of time. Good telephone etiquette.

RESPONSIBLE TO

Designated Supervisor, Director/Program Manager EMPLOYEES SUPERVISED: No #J-18808-Ljbffr Harris Health System, Inc.