Account Manager - Based in Baltimore, MD

Job Description

Job Description

Description:

Organizational Overview

Armorock is a market leader of precast polymer concrete structures for the wastewater industry. Our mission is to drive the future of sustainable infrastructure with high-quality, innovative solutions that create lasting value. We are dedicated to exceeding customer expectations and fostering a collaborative, rewarding work environment through our QUESST core values: Quality, Unified, Efficient, Safe, Sustainable, Transparent.

Position Overview

The purpose of the Account Manager role at Armorock is to serve as the primary liaison between customers and internal departments, ensuring a seamless, accurate, and timely experience throughout the sales and order lifecycle. This role is critical in identifying project opportunities, delivering tailored quoting solutions, managing submittals and releases, and upholding Armorock’s commitment to exceptional service and communication. Through deep product knowledge, process ownership, and cross-functional collaboration, the Account Manager plays a key role in driving customer satisfaction and long-term business growth.

Essential Responsibilities and Duties

Core Responsivity (70%)

Lead Identification & Market Research

1. Conduct Insight platform searches to identify viable public and private leads.
2. Monitor and track Capital Improvement Projects (CIP) for early-stage opportunities.
3. Evaluate developer-driven projects and private sector demand.

Customer Engagement & Quoting

1. Interface with contractors, municipalities, and engineers to understand project requirements.
2. Prepare and issue quotes using internal platforms, ensuring accuracy and urgency prioritization.
3. Collaborate with estimating and project management teams to verify quote feasibility.

Submittal Package Management

1. Prepare and distribute complete submittal packages with required documentation.
2. Manage revisions, engineering calculations, and redlines.
3. Communicate submittal status and changes to customers proactively.

Order Release & Fulfillment

1. Facilitate transition from quote to release, including documentation verification (POs, drawings, job codes).
2. Coordinate with internal departments to ensure timely order fulfillment.
3. Send release confirmations and introductions to project managers.

Secondary Support (5%)

• Provide Sales Manager support at trade shows, customer visits, job site visits as needed. This is a secondary service and should not take away from the key responsibility of providing immediate service to our customers.

CRM Management (5%)

• Log all Daily Activities that are critical to “Build” of the territory. Key Conversations with Accounts, emails, tasks, Phone Calls
• Build and Maintain Account Pages for: Municipalities/Water Authorities, Engineering Firms, Contractors. Each should list Key personnel with
• Manage Opportunity Pipeline: Status update, Conversations, etc.
• Build Task Pipeline

Continuous Process Improvement (10%)

• Provide feedback to Sales Managers weekly for customer issues/ improvements required to meet our customer service commitment
• Provide Quarterly Updates to Armorock Management on “improvements” needed to improve the customer experience.

Collaboration and Research (10%)

• Participate (minimum one per week) in the Operations Daily Huddle for Plants that produce their product. Allows for account managers to understand
• Discuss (verbally) upcoming releases weekly with Project Manager who is assigned the territory. Project Managers should in-turn provide current project in production updates to and discuss corresponding issues/wins
• Participate and add Value in Organizations Weekly Meeting
• Participate in Armorock Committee’s that allow for Sales Managers to be engrained in the business.

Leadership Core Competencies

• Analytical Thinking: Uses data to identify problems, trends, and solutions.
• Problem-Solving: Develops innovative solutions to develop new Accounts
• Communication: Effectively conveys insights and recommendations to stakeholders.
• Project Management: Organizes and executes tasks efficiently to meet objectives.

Essential Leadership Attributes

• Strategic Thinker: Understands long-term business goals and aligns work accordingly.
• Detail Oriented: Ensures accuracy and thoroughness in analysis and reporting.
• Proactive: Takes initiative to drive improvements and anticipate challenges.
• Technologically Savvy: Utilizes data tools and software for operational analysis.

Position Requirements

• Education: Bachelor’s degree in related subject matter is preferred but not required
• Travel Requirements: Local Day trips as needed

Other Key Skills:

• Strong analytical and critical thinking abilities.
• Proficient in reading and interpreting engineering drawings and specifications.
• Proficiency in Microsoft Excel, Google Suite, and CRM systems
• Excellent written and verbal communication and negotiation skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong organizational skills and attention to detail.
• Knowledge of ASTM standards and specifications relevant to wastewater structures preferred.
• Familiarity with AutoCAD or similar design software is a plus.

ADA Requirements

• Environment (office or other): Office Environment
• Equipment Operated: Computer, phone.
• Lifting: No major lifting required
• Sitting: Must be able to remain sitting at for 50% of the time.

Management reserves the right to assign or reassign duties and responsibilities on this job at any time.

Equal Opportunity Employer | Drug Free Workplace | Background Check Conducted

Why You’ll Love Working Here

At Armorock, we know that when our employees thrive, our business thrives. That’s why we offer top tier benefits that go beyond the basics – because you deserve to feel valued, supported, and empowered in every aspect of your life.

• Comprehensive medical, dental, and vision insurance with low employee contributions
• Competitive salary with performance-based bonuses
• 401(k) with company matching
• Generous PTO, plus additional sick days
• Paid parental leave (maternity & paternity)

Our Mission and Values

At Armorock, our goal is to drive the future of sustainable infrastructure with high-quality, innovative solutions that create lasting value. This mission is possible through our QUESST core values: Quality, Unified, Efficient, Safe, Sustainable, Transparent