Technical Vehicle Launch Manager

Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN

Brief Role Description

This position is a career level 20P and is located in Reston, VA with a role classification of Hybrid.

• Oversee HQ validation process and steer new vehicle market entry from a technical point of view
• Receive, review and approve all technical support requests from dealer net
• Support dealer net in fault finding process
• Document all support activities accurately in LIASS
• Receive, review technical goodwill requests
• Establish and update region relevant After Sales procedures
• Monitor dealer workshop service level and report deficits

Possible Tasks within this Role

Vehicle validation process – 50% of time spent

Goal: Follow validation process

• Follow the new vehicle validation process at Lamborghini SPA and collect relevant information from R&D, Logistics, Production, Quality and Commercial to steer a successful market entry
• Communicate market specific requirements and changes
• Manage specific technical aspects of launch vehicles during market entry and report to relevant departments at Lamborghini SPA
• Establish time frame and measurements for launch period
• Participate in all launch dynamic launch events and provide detailed reporting

Helpline Management – 30% of time spent

Goal: Timely processing of dealer requests via LIASS system

• Support authorized assigned Lamborghini dealers to diagnose vehicles in order to minimize car down time and accelerate repairs that are compliant with Lamborghini warranty policies and processes
• Complete analysis of causes for product quality and improvements
• Oversee technical goodwill requests

Legal Case Support – 10% of time

Goal: Technical case support given to parties involved

• Prevent and support legal cases/customer complaints from a technical perspective
• Monitor and assess dealer technical readiness and repair quality

Training – 10% of time

Goal: Stay up to speed with current technologies

• Stay abreast of the technology of existing and upcoming Lamborghini vehicles
• Participate in all available training modules

Qualification requirements

7 - 10 years Automotive Experience

Education

Required

• Automotive Technical Degree

Desired

• Bachelor’s degree with automotive emphasis

Skills

• Proven track record of analytical and conceptual thinking and implementation
• Proven problem-solving abilities
• Attention to detail and process orientation
• Strong work ethic with internal motivation to succeed and support others
• Ability to problem solve and prioritize
• Forward-thinking with ability to work effectively with minimal direction
• A great attitude and proven ability to be an effective business partner, team player, and collaborator
• Partners at all levels of the organization, with ability to negotiate and influence to achieve results
• Ability to understand automotive service retail business, procedures and data

Specialized Skills

Required

• Strong overall automotive technical knowledge
• Knowledge and expertise in ODIS, Onboard Diagnosis Information System
• Excellent communication skills
• Understand automotive Sales/ After Sales processes

Desired

• Deep knowledge of automotive technology
• Fluent in Italian (writing, speech)
• Basic skills in Spanish, German

Compensation Data

Salary range is dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications.
In the state of Virginia, the salary range is $111,000 - $178,700.

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.

This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.