Customer Service Account Management

Job Description

Job Description

Job Title: Account Management Representative

Location (city, state): Naperville, IL (hybrid 3 days)

Industry: Manufacturing

Pay: $75,000 - $82,000 / Year based on experience

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

About Our Client:

Addison Group is partnering with a global manufacturing organization to hire an Account Management Representative. This is an exciting opportunity to join a growing and collaborative organization who values critical thinking, teamwork and accountability.

Job Description:

The Account Management Representative will act as a primary contact for assigned customers, managing orders from initial entry through final delivery. This role requires strong coordination across internal teams and international partners to ensure customer needs are met accurately, efficiently, and professionally.

Key Responsibilities:

• Manage customer accounts and oversee the full order lifecycle
• Enter, track, and confirm orders while monitoring timelines and capacity
• Communicate proactively with customers regarding order status, delivery, and product inquiries
• Collaborate with internal teams on forecasting, inventory planning, and logistics coordination
• Address and resolve service issues, escalating when necessary
• Identify process improvement opportunities to enhance efficiency and customer experience
• Support onboarding and ongoing management of new customer accounts

Qualifications:

• 5+ years of experience in account management, customer service, or a related field
• Experience supporting product-based businesses and extended supply chains within manufacturing
• Proficiency with Microsoft Office; ERP experience strongly preferred (Salesforce and/or SAP)
• Strong communication skills with a proactive, self-directed work style
• Bachelor’s degree preferred

Additional Details:

• Direct hire opportunity with benefits after 30 days
• Supported training and tenured team for learning
• Friendly and collaborative environment

Perks:

• Hybrid work schedule, three days in office
• Competitive compensation package with bonus, extended PTO and paid holidays
• Modern office location in Naperville 

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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