Experience Specialist, Nf

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines their families and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel civilian employees contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

What to Expect

• Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager Sales Manager Store Manager or Marine Mart Manager.
• Completes all sales and return transactions using the Point of Sale system.
• Understands and operates within all service policies and exercises an I can DO that! mentality when a customer problem occurs.
• Understands and articulates all MCX value stories programs and promotions.
• Relays instructions gets work started sets pace and performs supervisory duties in an emergency or short-term and nonrecurring basis.
• Ensures assigned service area is merchandised to brand standards with proper product placement.
• Identifies and reduces all risks of loss and/or theft.
• Must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance.
• Performs other duties as assigned.

Requirements

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

What are we looking for

• One year of experience working within a customer focused environment preferably within a retail or business operations organization.
• Experience observing coaching and training front line employees preferred.
• Positive attitude with a genuine desire to work in a team environment.
• Ability to read and train operating standards and procedures for service service recovery and RPOS systems as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence.
• Ability to work in a high-performance atmosphere with commitment to service and sales goals.
• Knowledge of safety and environmental standards for fuel.
• Attention to detail is required.

Additional information

GENERAL INFORMATION:

Applicants are assured of equal consideration regardless of race age color religion national origin sex GINA political affiliation membership or non-membership in an employee organization marital status physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: part of the employment process Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a Tier 1 (T1) Level Background Check Investigation. For all positions requiring access to firearms or ammunition the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760 Qualification to Possess Firearms or Ammunition before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees whether on or off duty cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace and Marines sailors and their family members have a right to a reliable and productive Federal workforce. Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws.

Vacancies may be filled by methods other than internal competitive procedures when it appears that the best qualified person can be obtained from other sources. To be considered for non-competitive appointment (e.g. transfer eligible or reinstatement eligible) you must list your current/former highest previous permanent grade held as a regular part-time or full-time department of defense non-appropriated fund employee.

CONTACT US:
For any questions and/or any technical difficulties navigating through or using the Career Page send an email to or contact us at (910) 451- JOBS (5627). Applications nor documents will not be accepted via email.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC