VP of Branch Member Service

: Department : Member Relations Reports To : Senior Vice President of Member Service Classification : Exempt Supervises Direct : 4 Supervises Indirect : 313 About Rogue Credit Union : Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Role : Creates a passion for the credit union's agreed upon vision, mission, and values and guides assigned divisions to disciplined execution of organizational objectives. Inspires loyalty and directs/creates exceptional member experiences in assigned branches/departments throughout the credit union's regions. Serves the credit union staff and peers as a trusted adviser, respected colleague, and catalyst for organizational success. Positively supports our community and credit union movement through a faithful dedication of time and talents. Assumes responsibility for teams achieving assigned goals and metrics while fostering an environment of exceptional member service, operational excellence and active member participation. Essential Functions & Responsibilities : 25% Inspires and guides the Branch Delivery division of the credit union and oversees related departments as identified in the Organizational Chart in the Strategic Business Plan. Ensures that assigned areas rigorously pursue and achieve objectives, goals, and scorecard metrics as outlined in the Strategic Business Plan, Department Business Plan or as assigned. Consistently leverage data and analytics to have a strong understanding of your business area to make decisions and strategic recommendations. 25% Recruits, hires, trains, and coaches. Establishes and maintains objective accountability measurements and evaluates performance on all direct reports. Creates and maintains a coaching culture to consistently strive toward the highest level of achievement and performance for every employee. 20% Maintains an expectation of operational excellence. Works with team to identify and propose process improvement/efficiencies to align people, process and technology to achieve exceptional experiences. 20% Responsible for the strategy, roadmap, and execution of the branch delivery experience to scale with the organization and evolving consumer expectations on when and where they would like to be served. 5% Stays current on applicable regulations, credit union policies, operational controls, safety measures, service, and security procedures to ensure compliance throughout assigned areas of the credit union. Encourages active understanding of regulation and credit union policy among staff. In conjunction with Facilities and Security, maintains the appearance, maintenance, and security of the branches and departments assigned. 5% Proactively performs other duties as needed or assigned. Knowledge & Skills : Experience : Five years to eight years of similar or related experience. Education : Equivalent to a college degree (BS or BA in a relevant field). Interpersonal Skills : A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills : In-depth knowledge of branch operations and experience successfully inspiring, leading, and generating results with teams is required. Must have the ability to analyze data and make recommendations based on findings. Must possess a working knowledge of all laws and regulations applicable to credit unions and related businesses. Must have good communication, supervisory, and leadership skills. Must possess excellent organizational and analytical skills; must be able to coordinate a variety of projects; must be self-directed. Must possess high level writing and communication skills including the ability to write effective reports, prepare effective presentations, and speak in public to a variety of constituencies. Must be bondable. Proficient in Microsoft Office applications and able to run spreadsheets, word processing, and publishing software as well as other general office equipment. Physical Requirements : Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading. Current driver's license must be maintained and have the ability to drive to all regions. Work Environment : This job is an exempt position that requires flexibility in scheduling tasks and projects. The employee must independently monitor hours and judge the time needed to be spent on applicable duties. Employee must be capable of adjusting to unpredictable schedules proactively. As a direct representative of the Credit Union, the employee must conduct and present themselves courteously and professionally. Exposed to potentially hazardous conditions, i.e., robbery. Travel to all credit union regions may be required. Disclaimer : Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer. Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call View phone number on us.fitly.work. This is not a complete statement of all duties and responsibilities comprising the position .