HR Call Center Leader - Shared Services

Manager of HR Call Center - Shared Services Morristown, NJ, United States Trending Job Description The Manager, HR Call Center (Shared Services) leads the Team Member Resource Center and is responsible for delivering exceptional, efficient, and scalable HR support across the employee lifecycle. This leader drives operational excellence, service innovation, and continuous improvement while leveraging technology, automation, self-service capabilities, and data-driven insights to enhance the employee experience. Partnering closely with HR stakeholders, the manager evolves service delivery models, optimizes processes, and modernizes HR support through emerging technologies and innovative solutions, ensuring the function remains responsive to changing workforce and business needs while creating a more efficient, scalable, and high-performing employee support model. Oversee daily operations of the Team Member Resources Team, ensuring timely and accurate resolution of employee inquiries and transactions. Develop and implement service delivery standards, workflows, and performance metrics to drive operational excellence. Lead initiatives to improve employee experience through process optimization and technology enhancements. Manage escalations and ensure consistent application of HR policies and procedures across all service channels. Collaborate with HR Centers of Excellence and Business Partners to ensure alignment and integration of shared services with broader HR strategy. Monitor call center analytics and reporting to identify trends, training needs, and service gaps. Ensure compliance with data privacy, employment regulations, and internal controls. Drive continuous improvement through feedback loops, employee engagement, and service innovation. Support onboarding, offboarding, and lifecycle transactions with a focus on accuracy and efficiency. Lead change management efforts related to system upgrades, policy changes, and organizational restructuring. Qualifications Education Bachelor’s degree in Human Resources, Business Administration, or related field. Certification SHRM-CP or PHR preferred. 5 years of experience in HR operations or shared services, with at least 2 years in a leadership role. Experience managing high-volume service environments and HR systems (e.g., Oracle, Workday, ServiceNow). Strong understanding of HR processes and employee lifecycle transactions. Excellent communication and customer service skills. Ability to lead and motivate teams in a fast-paced environment. Proficiency in HRIS and case management systems. Analytical mindset with experience in metrics and reporting. Strong problem-solving and decision-making abilities. Ability to manage confidential information with discretion. Experience with process improvement methodologies (e.g., Lean, Six Sigma). Knowledge of employment laws and compliance requirements. Ability to collaborate across departments and influence stakeholders. About Us At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: Atlantic Health Morristown Medical Center, Morristown, NJ Atlantic Health Overlook Medical Center, Summit, NJ Atlantic Health Newton Medical Center, Newton, NJ Atlantic Health Chilton Medical Center, Pompton Plains, NJ Atlantic Health Hackettstown Medical Center, Hackettstown, NJ Atlantic Health Goryeb Children's Hospital, Morristown, NJ Atlantic Health CentraState Healthcare System, Freehold, NJ Atlantic Medical Group Atlantic Visiting Nurse Atlantic Mobile Health Atlantic Rehabilitation We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. We have received awards and recognition forthe services we have provided to our patients, team members and communities. Below are just a few of our accolades: Chosen for 17years by Fortune as one of the magazine’s“100 Best Companies to Work For." Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the“World’s Best Hospitals”in 2026. Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings. Atlantic Health scored four“A”grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents,injuriesand injections, as well as systems hospitals have in place to prevent harm. Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026. Namedby Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026. Atlantic Health Morristown, Atlantic Health Overlook, Atlantic HealthChiltonand Atlantic Health Newton all Forbes Top Hospitals for 2026. Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025. Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired. Atlantic Health offers a competitive and comprehensive Total Rewards packagethat supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) Life & AD&D Insurance. Short-Term and Long-Term Disability (with options to supplement) 403(b) Retirement Plan: Employer match, additional non-elective contribution Tuition Assistance, Advancement & Academic Advising Backup and On-Site Childcare Employee Assistance Program (EAP) Fertility Benefits, Healthy Pregnancy Program Flexible Spending & Commuter Accounts Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran Job Info Job Identification 32601 Job Category Human Resources Posting Date 09/11/2026, 01:51 PM Job Schedule Full-Time Locations 475 South St, Morristown, NJ, 07960, US Minimum Salary (Hourly Rate) 61.180000 Maximum Salary (Hourly Rate) 107.690000 Assignment Category Full-time Primary Shift Day Days and Shifts Monday - Friday On Call Expectations N/A Department 101000086107 - HR - Workforce Experience #J-18808-Ljbffr Atlantic Health System