Client Relationship Consultant, Level 2 - 4

Responsibilities Build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually Provide counsel while adapting a digital first mindset Assess and attend to customers’ banking needs Obtain and process customer and account information Educate clients on available deposit and loan products and services Recommend solutions based on each customer’s unique goals and needs Foster relationships with clients through proactive outreach and follow up Maintain a working knowledge of consumer and business banking products and services including digital products and services Provide a consistent optimal client experience, including greeting clients and processing basic transactions Develop collaborative partnerships with branch team members and partners Requirements High school diploma or equivalent Minimum one to two years of job-related, retail banking experience or a combination of experience and commensurate training Proven ability to build and foster relationships with clients through proactive outreach and follow up Ability to effectively engage and communicate with clients Basic knowledge of applicable bank and branch policies, procedures and support systems Proven customer service and interpersonal skills Experience with using and demonstrating digital products and self-service technologies Ability to explore and identify a customer’s true needs while leveraging a digital first mindset #J-18808-Ljbffr Jobtailor