Shift Leader

Responsibilities Operational Excellence Ensure store profitability by driving sales, controlling labor, and managing cost of goods. Oversee preparation and service of all food and beverage items, ensuring they meet recipes, portioning, and quality standards. Manage daily shift schedules, ensuring proper clock‑in/out times and adjusting schedules based on sales volumes. Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. Review and manage daily time punches to address any time‑clock issues. Control cash and receipts through adherence to cash handling and reconciliation procedures. Complete and submit administrative tasks promptly, including guest incidents, workers‑comp claims, manager checklists, cashier/deposit trackers, and communication logs. Leadership & Team Development Hire, train, coach, and evaluate team members in conjunction with the General Manager. Lead by example with a guest‑first mindset, fostering a positive and productive environment. Conduct pre‑shift meetings to communicate expectations, share guest feedback, and celebrate team successes. Ensure staff compliance with labor laws and manage meal breaks. Resolve conflicts and, when necessary, rise issues to the General Manager. Model and uphold HR policies, ensuring team members have access to available resources. Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement Actively engage with guests, building relationships and addressing complaints with a solutions‑focused approach. Respond to and assist with recovery actions or rewards for negative/positive online reviews to maintain the company’s reputation. Promote catering services and assist in taking orders as needed. Execute all catering and third‑party orders with ease, ensuring on‑time delivery. Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. Perform cash counting, banking/deposit tasks, and manage discounts and promotions. Handle guest incidents and workers‑compensation reports when necessary. Additional Skills & Abilities Master kitchen operations, COGS and labor management, line service, and throughput. Handle delivery issues and third‑party dispatches promptly and efficiently. Ensure the store is opened and closed following the company’s procedures. Serve as a strong role model, earning team respect and providing coaching when needed. Qualifications 2+ years of related leadership experience at a similar caliber concept. Strong written and verbal communication skills; must be proficient in English. Adaptable in a fast‑paced, challenging work environment. Effectively gives and takes direction, performs essential job functions under pressure while maintaining professionalism. Communicates information efficiently and approaches work with ownership and urgency. Exhibits strong time‑management and organizational skills. Demonstrates positive leadership characteristics that inspire team members to meet and exceed standards. Proficient with traditional software such as Gmail, Microsoft Office, and other systems as needed. Able to access and accurately input information using a moderately complex computer system. Willing to work nights, weekends, holidays, and variable schedules as required. Able to lift at least 50 pounds regularly and perform extensive walking for 8–10 hours a day. Benefits Competitive pay to recognize your impact. Medical, dental, and vision insurance to keep you healthy and thriving. Commuter benefits to make life easier. Employee discounts and free company meals – because we believe in enjoying what we serve. Growth opportunities at every level – we invest in developing leaders from within. More benefits coming soon! We use eVerify to confirm U.S. employment eligibility. #J-18808-Ljbffr NAYA - 1400 BROADWAY