EPIC Analyst

Job Description - Epic Grand Central Analyst (Information Technologist 3) - 20036179 (260005HC) Epic Grand Central Analyst (Information Technologist 3) - 20036179 ( 260005HC ) Organization Behavioral Health Agency Contact Name and Information Human Resources Unposting Date Aug 13, 2026, 3:59:00 AM Work Location James A Rhodes Office Tower 27 30 East Broad Street 27th Floor Columbus 43215 Primary Location United States of America-OHIO-Franklin County-Columbus Compensation $34.53 per hour Schedule Full-time Work Hours 8:00 AM - 5:00 PM Union OCSEA Primary Job Skill Information Technology Technical Skills Information Technology, Project Management Primary Technology Not Applicable Agency Overview Epic Grand Central Analyst (Information Technologist 3) Who we are: At the Ohio Department of Behavioral Health (DBH), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders. We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio’s prison systems, and the central office located in the James A. Rhodes State Office Tower in Columbus, Ohio. DBH Values: Service-Oriented (Person Centered, Solution Oriented Customer Focused) Collaborative (Approachable, Reasonable, Transparent) Value Driven Innovative (Yes Before No) Strong Sense of Urgency Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well, get well, and stay well. Join our collaborative, service-oriented environment, where you will be respected and valued. The Ohio Department of Behavioral Health (DBH) is proud to be an Ohio Recovery Friendly Workplace, committed to supporting the health and well-being of all employees, including those in recovery. We foster an inclusive, stigma-free environment where individuals impacted by mental health and substance use challenges are valued, supported, and empowered to thrive. Our workplace culture promotes wellness, second-chance hiring, and recovery-informed policies that reflect our mission to serve Ohioans with compassion and respect, both in the community and within our own team. Job Description Please note: Effective October 1, 2025, the Ohio Department of Mental Health & Addiction Services has transitioned to its new name—the Ohio Department of Behavioral Health . This change reflects our continued commitment to providing comprehensive, person-centered care that addresses the full range of behavioral health needs for Ohioans. All positions and services now fall under the Ohio Department of Behavioral Health as we move forward in serving individuals, families, and communities across the state. What you’ll do at DBH The Ohio Department of Behavioral Health (DBH) is seeking an experienced Epic Grand Central Analyst (Information Technologist 3) to support the design, implementation, optimization, and ongoing maintenance of Epic Grand Central applications. In this role, you will partner with clinical, operational, and technical stakeholders to improve patient flow, bed management, patient placement, transport management, and capacity planning while ensuring compliance with privacy, security, and regulatory requirements. This position plays a key role in maintaining efficient patient movement throughout the organization and supporting high-quality behavioral healthcare operations. PRIMARY TECHNOLOGY: Epic Systems Application Administration SECONDARY TECHNOLOGY: Microsoft OS Epic Grand Central Build, Support & Optimization Serve as the agency’s Epic Grand Central analyst by designing, building, configuring, testing, implementing, and maintaining Epic Grand Central applications, including bed management, patient placement, transport management, capacity planning, and patient progression tools. Analyze current patient flow, bed management, and capacity management workflows with operational and clinical stakeholders; identify process gaps and translate business, operational, and regulatory requirements into functional Epic Grand Central solutions. Configure and maintain patient placement and bed assignment workflows supporting behavioral health and sensitive-population patients while ensuring compliance with HIPAA, applicable Ohio confidentiality standards, agency privacy policies, restricted patient visibility requirements, and appropriate access controls. Support accurate patient placement records, duplicate visit resolution, and coordination with Identity/Enterprise Master Patient Index (EMPI) and registration teams to maintain the integrity of patient movement, census data, and patient progression workflows reflective of behavioral health inpatient and outpatient operations. Manage the complete system change lifecycle, including requirements analysis, build, testing, validation, implementation, upgrade support, release management, and post-go-live stabilization for Grand Central applications. Troubleshoot application issues submitted through the IT ticketing system; perform root-cause analysis and resolve or appropriately elevate issues within established service-level expectations. Develop and maintain build documentation, configuration records, testing scripts, and change management documentation for Grand Central workstreams. Serve as the liaison between patient placement teams, nursing leadership, operational leadership, and IT teams to ensure bed management and patient flow workflows remain optimized, accurately configured, and aligned with operational needs. Cross-Application Support & Security Perform cross-application responsibilities as Grand Central workload allows, including patient flow-adjacent Epic modules such as Prelude (Registration), Identity/EMPI, ADT event management, and capacity #J-18808-Ljbffr