Museum Visitor Services Rep

Job Description

Job Description

Prestigious DC Museum is seeking a Visitor Services Aide to provide support for 24 hours per week , long-term contract opportunity! Must be a US Citizen, able to commute to DC, and able to pass a background check.

Responsibilities include:

Assisting visitors
Strong customer service
Museum or similar experience a plus
Track group reservations (attention to detail)
Assist with various daily programs
Conduct surveys from visitors

Schedule:

• Day shift
• Schedule required is FRIDAYS, SATURDAYS and SUNDAYS

Duties

• Welcome visitors, providing information about exhibits, programs, and museum services to enhance their experience.
• Assist with ticketing, membership registration, and visitor inquiries both in person and via social media platforms.
• Support educational programs by facilitating activities for children and classroom groups, including preparation and classroom management.
• Conduct research on collections to support cataloging efforts and assist with collection management tasks.
• Manage databases related to visitor information, memberships, and program participation to ensure accurate record-keeping.
• Contribute to fundraising initiatives by promoting donation opportunities and assisting with grant proposal writing.
• Develop engaging content for social media channels to increase community engagement and promote upcoming events.
• Support public speaking engagements, tours, and presentations to diverse audiences.
• Assist with event planning, including logistics coordination for exhibitions, workshops, or outreach activities.
• Maintain organizational standards for cleanliness, safety protocols, and visitor comfort throughout the museum.

Skills

• Strong customer service orientation with excellent interpersonal skills.
• Proven ability in public speaking and delivering engaging presentations.
• Experience with social media management tools and content creation.
• Knowledge of fundraising strategies, including grant proposal writing.
• Familiarity with databases used for collection cataloging and visitor management systems.
• Experience working with children or in educational settings; classroom or teaching experience is highly desirable.
• Excellent research abilities complemented by strong writing skills for reports or promotional materials.
• Organizational skills necessary for managing multiple projects simultaneously.
• Ability to communicate effectively across diverse audiences in both verbal and written formats.
• Basic budgeting knowledge to support event planning and program development.
• Experience with collection management practices including cataloging and documentation. This position offers a dynamic environment where your enthusiasm for culture, education, and community engagement can thrive. We welcome applicants committed to fostering inclusive experiences that inspire curiosity and learning among visitors of all ages.

The client's infrastructure has plenty of areas in professional growth!

Company Description

The client's infrastructure has plenty of areas in professional growth!