Technical Support Engineer

Job Summary We are searching for a Technical Support Engineer in Wichita, KS to work for an industry-leading aviation company. This role will provide technical support for aircraft batteries, power conversion and other electrical power system products. Details Location: Wichita, Kansas Job type: Permanent Salary: $75,000 - 95,000 per year Work hours: 8am to 4pm Education: Bachelors Relocation assistance is available for non-local candidates. Responsibilities Diagnose customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to reach resolution Serve as a primary technical interface for support of installation, configuration, operation, and management of products Assist in the development of technical sales presentations to support customer meetings, trade shows, and conferences Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution Track and monitor support cases to ensure timely resolution and effective follow through Qualifications Experience level: Experienced Minimum 5 years of experience Education: Bachelors Skills Technical Support Customer Service Aircraft Electrical Systems Power Systems Batteries Inverters Converters Benefits Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Application Notice This posting is open for thirty (30) days. #J-18808-Ljbffr