Strategy and Execution - Strategy & Planning Consultant 3 - Contingent

In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Strategy and Planning and contribute to large-scale planning related to Strategy and Planning deliverables. Review and analyze moderately complex Strategy and Planning challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Strategy & Planning deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Strategy and Planning. Required Qualifications: 4+ years of Strategy and Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.


THE TARGET RATE IS , please do not exceed


JOB DESCRIPTION:


At Client, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Client . It all begins with outstanding talent. It all begins with you.


Client is seeking an Executive Support Analyst who will join a highly visible team entrusted with providing technology support to some of the top leaders of one of the largest U.S. banks. This role goes beyond technical troubleshooting, it is about delivering white-glove, personalized service in a fast-paced environment where your work directly impacts executive productivity and decision making.


This is an ideal position for professionals who are polished, proactive and reliable. Whether you are an experienced executive support specialist of an emerging talent with strong IT skills and a service mindset, this role offers the opportunity to grow your career while working alongside senior leadership in a confidential and dynamic setting.


In this role, you will:
• Lead or participate in initiatives and projects within technology operations
• Contribute to planning related to technology operations projects or deliverables
• Analyze moderately complex technology operations issues which require in depth review
• Review and approve release change documents
• Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
• Plan and design, document and enforce escalation policies and procedures
• Provide activity, progress and status reports to management and keeps management posted of any critical issues
• Provide accurate problem identification, ticket documentation, customer and vendor dialogue
• Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
• Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
• Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Contribute to the resolution of complex issues
• Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
• Collaborate with management and teams to handle questions or problems
• Act as a mentor for individuals


Required Qualifications:
• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• At least 2 years demonstrated experience providing white-glove IT support to C-suite executives
• Experience managing VIP incidents and escalations with urgency and professionalism
• Proven proficiency in supporting Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Excel, PowerPoint, Word)
• Strong knowledge of Windows and some macOS operating systems, including mobile platforms (iOS, Android)
• Flexible to support irregular hours, on-call coverage, and executive travel/events
• Experience with video conferencing technologies (Zoom, Teams Rooms, Webex, etc.)
• Understanding of networking fundamentals (VPN, Wi-Fi, LAN/WAN troubleshooting)
• Experience with device management platforms (Intune, SCCM)


Desired Qualifications:
• Proven track record delivering white-glove technology support to executives or senior leaders
• Ability to troubleshoot end-to-end (devices, networks, applications, and security tools) quickly and discreetly
• Strong executive presence and communication skills; able to simplify complex issues in plain language
• Demonstrated ability to work under high pressure with discretion, confidentiality, and professionalism
• Experience in regulated industries (financial services preferred) with awareness of compliance and risk
• Ability to anticipate needs, proactively resolve issues, and maintain discretion and confidentiality
• Deep understanding of corporate IT policies, compliance, and security protocols
• Ability to navigate complex enterprise processes (e.g., onboarding/offboarding, access provisioning, procurement)
• Skilled in workflow optimization and identifying opportunities for automation or simplification


Job Expectations:
• Deliver white-glove service with discretion at all times.
• Support executive meetings and events without disruption.
• Remain flexible and available for after-hours needs.
• Proactively resolve issues before they affect productivity.
• Maintain regular in-office presence - often up to five days per week.
• Communicate clearly with executives and their staff.
• Partner with IT teams and vendors to ensure secure solutions.
• Prioritize and manage multiple urgent requests under pressure.
• Document solutions, share knowledge, and suggest improvements.
• Client will only consider candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Client now or in the future to retain their authorization to work in the United States.
• Relocation assistance is not available for this position


MANAGER NOTES:
This role is focused on elevating the overall executive support experience, not simply resolving issues as an individual contributor or "hero." We are looking for someone who thinks beyond the immediate fix and considers process, consistency, and long-term service improvement.
The ideal candidate:


Takes a collaborative, team-first approach, contributing to a group that is actively striving to raise the bar and evolve how executive support is delivered.
Is confident, articulate, and professional, with the ability to communicate clearly with senior leaders and their teams.
Demonstrates executive presence, while also being moldable and open to coaching, growth, and new ways of working.
Is impressionable in the right way - motivated to be part of a high-performing team and invested in building and sustaining that story.


Key areas to probe during interviews:
Value-add and feedback:
Ask what their last manager would say is their biggest contribution, and what constructive feedback the candidate has received and acted upon.
High-touch executive support:
Experience supporting executives in a white-glove, high-visibility environment, with consistency, discretion, and flexibility around timing, including after-hours needs.
Modernization and tooling:
How they have adapted to a changing technology landscape, including adopting new tools, improving workflows, and standardizing processes.
Proactive mindset:
Looks ahead to prevent issues, improve tooling, and streamline support - not just react to problems when they arise.


AI, Data, and Innovation Expectations:
Interest in and exposure to the leading edge of AI is a strong plus.
data-driven mindset - using insights, trends, and metrics to improve service delivery and executive experience.
Proactive in tooling, including experimenting with and leveraging modern solutions.
Microsoft Copilot experience is a nice-to-have, with the ability to thoughtfully incorporate AI tools into daily workflows.
Comfortable bringing senior stakeholders along a changing landscape, explaining the value of new tools, automation, or AI-supported processes in clear, practical terms.
Opportunity to participate in or support cutting-edge projects involving AI, modernization, and executive-facing innovation.


Overall, this role requires someone who can balance high-touch executive support with forward-thinking execution, helping the team move toward a more modern, proactive, and scalable model while maintaining the highest level of trust and professionalism.


EEO:


"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."