Customer Service Representative

Job Description

Job Description

Position: Customer Service Representative

Openings: 1

Location: Charleston, SC 29470

Worksite Address: 430 Tannenbaum Road

Duration: 6-Month Contract-to-Hire

Pay Rate: $17.00 – $18.50/hr (DOE)

Work Hours: Monday – Friday, 8:00 AM – 5:00 PM (1-hour lunch)

Must-Haves

• Minimum of 2 years of hands-on experience in a customer-facing, in-person service role
• Proficient computer skills with the ability to quickly adapt to new platforms and internal systems
• Demonstrated accuracy in data entry and strong keyboarding proficiency
• Consistent track record of delivering high-quality service and maintaining customer satisfaction
• Ability to stay composed, professional, and solution-oriented in a high-volume or fast-paced environment
• Collaborative team player who is adaptable and willing to step in where needed

Plusses

• Prior experience handling payment processing or financial transactions
• Familiarity with document management, digital filing systems, or records organization
• Comfort working cross-functionally across multiple departments or teams
• Background in a service-driven, sales-adjacent, or operations-focused work environment

Day to Day

In this role, the Customer Service Representative will serve as the primary point of contact for incoming customers, supporting the smooth flow of daily branch operations. This individual will handle a variety of tasks including documentation, transaction processing, and responding to service inquiries, while working closely with a small internal team consisting of one other CSR and a dispatcher. Success in this role requires strong attention to detail, clear communication, and a genuine commitment to delivering a positive customer experience. A consistent focus on workplace safety, professionalism, and team collaboration is expected at all times.

Responsibilities

• Serve as the first point of contact for customers, providing prompt and professional assistance
• Process transactions and handle related documentation accurately and efficiently
• Maintain organized records and support digital or physical filing systems
• Coordinate with internal team members to ensure seamless daily operations
• Respond to service inquiries and resolve issues with a calm, customer-first approach
• Uphold branch safety standards and contribute to a positive team environment
• Communicate availability or schedule changes via phone call (not text) per client preference