Pharmacy Onboarding Enrollment Coordinator

Onboarding Enrollment Coordinator

Fully Remote US Remote Patient Enrollment Team

Company Overview

Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.

RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.

How You'll Make a Difference

In this role, you will be the first voice new patients hear at Mosaic, guiding them through onboarding by conducting telephone and video consultations, gathering medication history, reconciling prescriptions, and preparing them for a smooth start with our pharmacy.

Your work directly supports medically complex and vulnerable seniors across the country, giving them a trusted, empathetic guide from their very first interaction and helping make their medication regimens safer, simpler, and more affordable.

What You'll Do

• Serve as the first point of contact for new patients by phone and video, guiding them through onboarding.
• Conduct comprehensive medication history interviews and reconcile prescriptions.
• Educate patients on Mosaic's pharmacy services and benefits.
• Synchronize medication regimens and schedule the initial medication shipment.
• Contact previous pharmacies to coordinate prescription transfers.
• Collaborate with prescribers to obtain new prescriptions.
• Address patient questions about insurance, costs, and coverage, and support claims processing and third-party billing issues.
• Enter prescription details accurately into the pharmacy system for precise, timely medication fulfillment.
• Document patient information thoroughly and accurately in the pharmacy management system.

What We're Looking For

Required

• Active Virginia Pharmacy Technician license in good standing.
• 3 or more years of experience in a healthcare or pharmacy setting with direct patient interaction, such as home health, hospital, primary or specialty care, or pharmacy.
• Exceptional communication skills, including empathetic listening and clear verbal and written expression.
• High attention to detail and strong organizational skills.
• Adaptability in a fast-paced, evolving environment.
• Proficiency with pharmacy software and general computer applications.
• Availability to work a full-time 8.5-hour shift, Monday through Friday, scheduled between 9:00 a.m. and 6:00 p.m. Eastern, with the exact shift confirmed at hire and occasional overtime based on patient needs.
• Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Preferred

• 1 to 2 years of call center experience.
• Experience collecting medication histories.

Conditions of Employment

All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.

Compensation

The expected pay range for this position is $26.00 to $28.00 per hour. Actual compensation within the range is determined by factors including experience, skills, and internal equity.

Benefits

RxAnte and Mosaic Pharmacy Service offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include:

• Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium
• A Health Savings Account with company contributions
• A 401(k) retirement plan with an employer match
• Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
• An Employee Assistance Program and a benefits Customer Advocate service
• Paid time off and paid company holidays
• Company-provided equipment
• Support for professional development and training

Equal Employment Opportunity

RxAnte, and subsidiary Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Recruitment Fraud Notice

All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps.