CSR / Teller - Lemont - Full Time

Make banking a Fifth Third better CSR / Teller - Lemont - Full Time Total Base Pay Range: 43,680.00 - 67,700.00 USD Annual General Function Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Essential Duties and Responsibilities Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met. Provide follow‑up to customer questions and find solutions to address issues. Be responsive and timely with correspondence to keep lines of communication open and clear. Maintain a position of trust and responsibility by keeping all customer business confidential. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. Operations Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. Maintain a balancing record in line with policy, find and correct outages, and enlist help as needed. Maintain knowledge of the bank policies and financial center procedures and keep up to date on any changes. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary. Demonstrate sound judgment in decision making, abiding by established guidelines and procedures. Referrals Identify customer needs during interactions and refer customers to Bankers and business partners for a consultative conversation. Build and maintain a working knowledge of the Retail products and services offered. Utilize appropriate tools for all referrals to personal bankers and business partners for tracking purposes. Perform other duties as assigned. Minimum Knowledge, Skills and Abilities Required High school diploma/GED. Work involves extensive cash handling. Work involves contact with the public; adhere to dress code guidelines. Ability to interact comfortably and confidently with the public. Knowledge of retail policies and procedures required for essential duties. Ability to take initiative and demonstrate sound judgment in decision‑making and problem resolution. Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, act with integrity. Flexibility in scheduling. Working Conditions Normal office environment. Extensive viewing of computer screens. Our benefits include comprehensive programs to support employees and families, covering physical, financial, emotional, and social well‑being. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status. #J-18808-Ljbffr