Lead Teller

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Lead Teller within PNC's Retail Branch organization, you will be based in Palos Hills, IL. Location 10135 S. Roberts Rd, Palos Hills, IL 60465-1500 Job Responsibilities Coach, mentor, and lead tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Process a variety of customer interactions, educate customers on alternatives available, identify banking opportunities during the customer interaction and refer as appropriate. Coach, mentor, and lead tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. Coach, mentor, and lead tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs, educate customers on options for managing financial transactions by leveraging technology, tools and resources. Coach, mentor, and lead tellers by example with clear communication skills, transaction handling and problem resolution processes. Assist the Branch Manager in performance management and new hire selection processes. Coach, mentor, and lead tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs Work Experience Roles at this level typically do not require a university/college degree, high school diploma, or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $44,720.00 – $59,800.00. Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance. Benefits PNC offers a comprehensive range of benefits for full‑time employees, including medical/prescription drug coverage with a Health Savings Account, dental and vision options, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, adoption, surrogacy, and doula reimbursement, educational assistance, wellness program with financial incentives, paid time off including maternity/parental leave, 11 paid holidays, 9 occasional absence days, 15 to 25 vacation days, and years of service benefits. For more details, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain an understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr PNC