hotel night auditor

Job Description

Job Description

About the Role:

Join Willowchase LLC as a Hotel Night Auditor, where you will play a vital role in ensuring our guests have a seamless experience during their stay. This position offers a unique opportunity to work overnight in a dynamic hotel environment in Houston, TX, while being part of a dedicated team that values excellence and customer satisfaction.

Responsibilities:

• Perform nightly audits of financial transactions and ensure accuracy of guest accounts.
• Prepare and distribute daily financial reports to management.
• Monitor and reconcile all cash, credit card, and check transactions.
• Provide exceptional customer service to guests during overnight hours.
• Assist with check-ins and check-outs, ensuring a smooth process for guests.
• Address guest inquiries and resolve any issues that arise during the night.
• Maintain the security and safety of the hotel premises overnight.
• Collaborate with other hotel staff to ensure a high standard of service.

Requirements:

• High school diploma or equivalent; degree in hospitality management is a plus.
• Proven experience as a night auditor or in a similar role preferred.
• Strong mathematical and analytical skills for financial reporting.
• Excellent communication and interpersonal skills.
• Proficient in hotel management software and Microsoft Office Suite.
• Ability to work independently and handle multiple tasks effectively.
• Availability to work overnight shifts, including weekends and holidays.
• Strong attention to detail and commitment to quality service.

About Us:

Willowchase LLC has been a trusted name in the hospitality industry for over a decade, providing outstanding service and memorable experiences to our guests. Our commitment to excellence and a welcoming atmosphere has earned us loyal customers and a supportive team that thrives on collaboration and growth.