Automotive Service Advisor / Writer | Urdu or Hindi Speaking Preferred | Up to $100k

Automotive Service Advisor

We are looking for a high-energy, professional Automotive Service Advisor who knows how to take care of customers, build relationships, communicate clearly, and sell needed automotive repairs with confidence and integrity.

Our shop serves an incredibly diverse customer base throughout the Missouri City, Sugar Land, Stafford, and Southwest Houston communities. The ability to communicate professionally in Urdu or Hindi is highly preferred and would be a valuable asset in helping us provide an exceptional experience to more of the customers and families we serve.

Automotive experience is preferred, but we're ultimately looking for someone with the personality, communication skills, sales ability, and drive to succeed.

What You'll Do

• Greet customers and build strong, long-term relationships
• Listen to customer concerns and accurately document vehicle needs
• Explain inspections, maintenance, and repair recommendations in an easy-to-understand way
• Present repair estimates and help customers make informed decisions
• Communicate the value and importance of recommended repairs
• Maintain consistent communication throughout the repair process
• Coordinate with technicians to keep workflow moving efficiently
• Follow up with customers and ensure an exceptional experience
• Help generate repeat and referral business through outstanding customer service
• Contribute to the shop's sales, customer satisfaction, and overall performance

What We're Looking For

• Exceptional communication and interpersonal skills
• Strong customer-service mentality
• Sales ability and confidence presenting recommendations
• Professional appearance and demeanor
• Positive, energetic personality
• Organized and capable of handling multiple customers and repair orders
• Comfortable communicating by phone, text, and in person
• Automotive Service Advisor experience preferred
• Automotive knowledge is a plus
• Professional fluency in Urdu and/or Hindi is highly preferred
• Additional multilingual capabilities are welcomed
• Valid driver's license and ability to meet applicable driving requirements

Why Language Skills Matter Here

Southwest Houston is one of the most diverse communities in the country, and we want our team to communicate effectively with the customers we serve.

Candidates who can professionally communicate with customers in Urdu, Hindi, or additional languages can bring tremendous value to our customer experience by helping customers feel comfortable, clearly understand their vehicle's needs, and make informed repair decisions.

The Person We're Looking For

You don't have to come from a dealership or a massive automotive operation.

If you're currently working in automotive repair, tires, dealerships, parts, hospitality, retail sales, wireless sales, insurance, banking, or another customer-facing sales environment, we'd like to hear from you.

We're looking for someone who can walk into a room, connect with people, earn their trust, and confidently guide a customer through a purchasing decision.

If you're competitive, coachable, professional, and motivated by the opportunity to build a successful career in the automotive industry, we want to talk to you.

Equal Employment Opportunity

We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, national origin, ancestry, sex, age, disability, veteran status, or any other characteristic protected by applicable law.

Employment decisions are based on qualifications, experience, skills, performance, and the requirements of the position.