Trucking Operations Supervisor

Real-Time Operations Management & Staff Supervision

• Supervise and lead daily operations of the Control Tower staff to ensure seamless execution.
• Monitor and update real-time status of origins, destinations, and cargo in transit.
• Guide operators in executing immediate corrective actions during transit delays or disruptions.

Client Service & Stakeholder Management

• Ensure prompt response to and execution of all ad-hoc and standard client requests.
• Translate client requirements into actionable operational processes and workflows.
• Maintain continuous communication with site personnel to adjust delivery schedules based on destination constraints.
• Follow up consistently on critical delivery metrics to maximize client satisfaction.

Data Analysis & KPI Reporting

• Compile, analyze, and submit daily, weekly, and monthly KPI reports to management and clients.
• Track key metrics, including On-Time Delivery (OTD), Lead Time compliance, and carrier performance.
• Identify operational bottlenecks through data trends and implement preventive measures.

Carrier Management & Continuous Improvement (CI)

• Collaborate and communicate with contracted carriers to align operational goals.
• Lead regular review meetings with logistics partners to share feedback and drive operational excellence.
• Develop mutual improvement plans with carriers to optimize transportation efficiency and safety.

Qualifications Communication & Soft Skills

• Exceptional communication and negotiation skills to effectively communicate with clients, site managers, and contracted carriers.
• Strong problem-solving and conflict-resolution abilities to address transportation bottlenecks, delays, and field incidents.
• Proactive mindset focused on continuous improvement (CI) and operational optimization.

Operational Availability & Flexibility

• Flexibility and willingness to be on-call 24/7 to handle critical operational escalations, emergency responses, and urgent client requests.
• Ability to remain composed and make quick, logical decisions during high-stress situations, including late-night or weekend operational crises.

Technical & Professional Skills

• Strong understanding of transportation logistics, including Dry Van operations, shuttle management, and carrier routing.
• Excellent data analysis skills with the ability to compile, analyze, and present daily, weekly, and monthly KPI reports (e.g., OTD, Lead Time).
• Advanced proficiency in logistics IT systems, such as TMS (Transportation Management Systems), WMS, and GPS tracking platforms.

English and Korean bilingual is required Pay The base salary range for this role is between $75,000-$95,000 yearly, and your base salary will depend on your experiences, qualifications, and skills. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Cornerstone Wireless, LLC.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. 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