Sales Service Coordinator

Job Description

Job Description

Description:

The Sales Service Coordinator role combines customer service excellence with supporting our outside sales force. This individual will be the main point of contact for the Dynabrade territory managers and will assist them with any customer inquiries, managing their demo accounts, and proactively warming customer leads up. This role will also call on the individual to take responsibility for maintaining customer relationships in any temporarily open sales territory from a remote standpoint. The ideal candidate is energetic, detail-oriented, relationship-driven, and motivated to grow within a sales-focused organization. This individual enjoys working with people, takes ownership of customer needs, and brings a positive, team-first attitude to every interaction.

Customer Experience & Account Support

o Deliver responsive, professional, and solution-oriented support to customers through phone, email, and digital communication channels.

o Build strong customer relationships by providing consistent follow-up, timely communication, and proactive account support.

o Assist customers with product recommendations, pricing, availability, order status updates, shipping inquiries, and issue resolution.

o Help manage customer interactions on our new website and sales through our e-Shop platform.

o Coordinate repair returns, warranty requests, and customer return processes while ensuring a positive customer experience.

o Maintain accurate customer records, notes, and account activity within company systems.

Sales Coordination & Growth Support

o Support the outside sales team with territory coordination, customer follow-up, lead management, and account development activities.

o Prepare and process quotes, sales orders, and related documentation accurately and efficiently.

o Identify upselling and cross-selling opportunities based on customer needs and product applications.

o Assist with customer outreach initiatives, sales campaigns, and account retention efforts.

o Partner with internal departments to ensure smooth order processing and customer satisfaction from initial inquiry through delivery.

Operational Excellence

o Accurately enter and manage customer orders within the Sage ERP system.

o Monitor open orders, back-orders, and customer requests to ensure timely follow-up and resolution.

o Collaborate across departments to resolve product, shipping, inventory, or service-related concerns.

o Continuously develop product knowledge and industry understanding to better support customers and sales initiatives.

o Contribute ideas and process improvements that enhance customer experience and operational efficiency.

o Perform all work in accordance with established safety procedures.

o Follow all safety procedures and company policies.

o Maintain a professional, clean and safe work area.

o Other related duties as assigned.

· 2–5 years of experience in customer service, inside sales, account coordination, or sales support.

· Strong communication and interpersonal skills with a professional and confident phone presence.

· Excellent organizational skills with the ability to prioritize and manage multiple responsibilities.

· Customer-focused mindset with strong problem-solving and follow-through abilities.

· Comfortable working in a fast-paced, team-oriented environment.

· Proficiency in Microsoft Office applications, including Word and Excel.

· Experience with ERP or CRM systems preferred; Sage experience is a plus.

· Industrial, manufacturing, or technical product experience preferred.