Network Engineer

Network EngineerDataVox is seeking a talented Network Engineer to join our mid-market department in Houston! The position will require daily attendance at our Houston location (This is not a remote position). Sponsorship for this role is not available.DataVox has been serving the Houston and Dallas-Fort Worth area for over 30 years with our advanced technology solutions. We specialize in Audio Visual Solutions, Network Security, Data Center & Network Technologies, IT Support Services, Network Cabling, Phone Systems & Physical Security. We are committed to being the best technological partner and ensure the highest level of expertise and quality service by having people like you on our team.Benefits that Support You and Your FamilyDataVox offers a comprehensive and competitive benefits package designed to support you at every stage of life:Health, Dental & Vision InsuranceCompany-Paid Life Insurance & Long-Term Disability InsuranceMatching 401(k) and Roth Retirement PlansSponsored 529 College Savings PlanProfessional Development ReimbursementPaid Vacation, Sick Time & Company HolidaysMileage & Phone ReimbursementAnnual Health & Wellness FairsSustainable Business PracticesA Culture That Brings People TogetherAt DataVox, our culture is rooted in connection, collaboration, and a deep sense of community. We believe in recognizing our people, investing in their growth, and creating meaningful moments throughout the year:An Encouraging Environment centered on upskilling and career growthTeam & Company Events (Virtual & In-Person) like ice cream socials, tailgate events, Astros and Rangers watch parties and many other events throughout the year.Employee Appreciation Days & Holiday Celebrations recognizing the value of every team member with employee spotlights and celebrating the small things (like national carrot cake day!)A Dedicated Employee Engagement Committee focusing on fostering community through internal events, appreciation drives, and local nonprofit supportEndless Opportunities to Connect from themed days to collaborative initiatives, we encourage everyone to get involved and make their markAt DataVox, we're not just coworkers, we're a team that lifts each other up and grows stronger together.What You'll Do:This position involves planning, implementation, and support of LAN/WAN and wireless related technologies. The engineer will be working with multiple clients and will provide technical leadership in a LAN/WAN network and day-to-day network technical support involving customers. Must have 3+ years of experience working with Enterprise-Grade Network Infrastructure and other technologies in a corporate environment.Operations level involvement in planning, implementing, and supporting network solutions for existing and new clientsProvide excellent customer support to existing and potential customersPrimary engineer in the diagnosis, triage, and resolution of network related incidentsAssist during LAN/WAN related projects & service incidents.Communicating with vendors on network requirements & troubleshooting effortsDocument, track, and monitor network related problems to ensure a timely resolutionProvide proactive maintenance & documentation upkeep of network infrastructureContinue to train and develop knowledge and skills of new technologies, processes, and systemsMaintain and update necessary technical certification requirements for DataVoxAbility to work on flexible work hours to accommodate after-hour upgrades & emergencies of customer networksWhat You Need:3+ years of experience in similar role; experience with voice solutions is a plusFirm understanding of network fundamentals, LAN/WAN technologies, network infrastructure services (DNS, DHCP, Radius, Syslog) -- both from a proactive & reactive perspectiveKnowledge of VPN technologies (L2L, Remote VPN, PPTP, Client VPN)Knowledge of Radius and TACACS+Knowledge of Sniffer traces and InterpretationWorking Experience with Routing Protocols (OSPF, EIGRP, BGP, multicast)Working Experience with WAN technologies (MEtroE, VPLS, PTP links and MPLS)Understanding QOS technologies (L2 QOS, L3 QOS, LLQ, CBWFQ, Policing, Traffic Shaping etc.)Working knowledge of server, endpoint, and telephony technologiesGood project management capability to manage multi-tasking network projects and prioritize the tasks in an efficient manner to meet and exceed customer goalsAbility to prepare documentation with Microsoft VisioBe a good team player with a high degree of self-motivation, passion to collaborate as a team, working towards a common goalStrong aptitude for learning new technologies and understanding how to utilize them in a customer's environmentExcellent interpersonal communication and customer service skillsExcellent written and verbal communication skillsCertification – ACIS 7720; CCNADataVox, Inc. is an equal opportunity employer.