Commercial Lending Consultant

We are looking for an experienced Bank Supervisor/Manager to support a high-performing entertainment banking team in Pasadena, California. (This onsite role can sit in Beverly HIlls or Pasadena.) This Long-term Contract position is ideal for a detail-oriented individual who can balance client service, operational oversight, and team leadership in a regulated banking environment. The role focuses on guiding daily deposit account activities, strengthening service quality, and partnering across internal functions to maintain accuracy, compliance, and a strong client experience.Responsibilities:• Lead day-to-day operational work by overseeing associates, providing direction, and stepping in directly when needed to keep service levels on track.• Establish, refine, and maintain operating procedures and training documentation to promote consistency, efficiency, and adherence to banking standards.• Partner with relationship managers, operations, compliance, risk, and other internal teams to ensure client service activities align with policy and regulatory expectations.• Review team output for quality, timeliness, and accuracy, and address performance gaps through coaching, follow-up, and corrective action.• Drive process enhancements that improve workflow efficiency and elevate the overall client experience within deposit account services.• Coordinate account opening activities by collecting required client information, validating documentation, and ensuring new accounts are set up correctly.• Respond to client questions related to account servicing, statements, deposits, and other banking needs, working across departments to deliver prompt resolution.• Oversee time-sensitive deposit operations such as certificate of deposit renewals, manual wire processing with verification steps, and preparation of deposit-related reports.• Support and develop team members through training, performance monitoring, and guidance on complex requests or escalated service issues.