Assistant General Manager

Assistant General ManagerNo two days in hospitality are exactly the same, and as Assistant General Manager, you're right in the middle of the action. You play a key role in creating a hotel where guests want to return, team members want to work, and the operation runs smoothly. Working alongside the General Manager, you'll help lead the team, maintain high standards, solve problems, and keep the hotel moving in the right direction each day.You may spend part of your day coaching a front desk associate, walking guestrooms with the housekeeping team, reviewing guest feedback, helping manage labor and scheduling, preparing for a Marriott brand inspection, or stepping in to resolve a guest concern. As Assistant General Manager, you're a visible leader throughout the hotel; supporting your General Manager, developing your team, and helping create a great experience for both guests and associates.What You'll OwnAs Assistant General Manager, you'll help lead the hotel's day-to-day operations and support its overall performance, including:Leading, coaching, and supporting hotel associates and department leadersCreating a positive, accountable, and service-focused workplace cultureServing as a visible leader throughout the hotel and stepping in wherever neededDriving guest satisfaction and responding effectively to guest concerns and feedbackSupporting Marriott brand standards and helping ensure brand complianceOverseeing daily front office, housekeeping, and other hotel operations in partnership with department leadersHelping manage staffing levels, scheduling, productivity, and labor costsSupporting recruiting, onboarding, training, recognition, and development of team membersReviewing daily operating reports, guest feedback, labor performance, and other hotel metricsAssisting the General Manager with financial performance, expense controls, forecasting, and operational planningWorking with Sales and Revenue Management to understand occupancy, rate strategy, groups, and upcoming businessMaintaining a clean, safe, welcoming, and well-maintained propertyEnsuring company policies, safety standards, and operating procedures are consistently followedBuilding strong relationships with guests, associates, vendors, and community partnersServing as a leader of the hotel in the General Manager's absenceTaking ownership of challenges and following through until they are resolvedThe Leader We're Looking ForWe're looking for someone who's ready to take the next step in hotel leadership and wants to make a meaningful impact on the operation.You enjoy being on the floor, working alongside your team, talking with guests, and seeing firsthand what's happening throughout the hotel. You're comfortable coaching an associate, reviewing the day's numbers, inspecting guestrooms, helping manage a busy arrival period, and stepping in when something doesn't go according to plan.You're organized, dependable, approachable, and able to balance multiple priorities. You understand when to take ownership, when to involve the General Manager, and how to keep the team focused when the hotel gets busy. You hold people accountable while treating them with respect, recognize great work, and address concerns before they become bigger problems.Most importantly, you understand hospitality.You know that leadership isn't about staying behind a desk. It's about being present, supporting your team, helping solve problems, and creating an environment where guests feel welcomed, team members feel valued, and people take pride in the hotel they represent.Benefits & PerksHealth, dental, and vision insurancePaid time off401(k)DailyPay accessSpecial hotel discounts for team membersOpportunities to learn, grow, and build your career with Newport Hospitality GroupAt Newport Hospitality Group, we believe in Living Hospitality, taking care of our guests, taking care of one another, and creating experiences that make people want to return.If you're a hands-on hotel leader who's ready to grow your career, develop a great team, improve the guest experience, and help drive the success of the hotel, we'd love to hear from you.Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.