Bronx Dispatcher

Monday- Friday | 8 am - 4:30 pm | $ 24.28 an Hour I. Job Summary Under immediate direction, the Dispatcher provides timely response to customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service. II. Essential Duties and Responsibilities Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops Provides highest level of customer service to all customers in line with Customer 1st objectives Monitor, process, and escalate SFDC cases to supervisor Assist walk-in customers Assists drivers with problems/issues as they arise during the day or at the end of the route Reviews driver’s paperwork and files paperwork Review and updates routes, new customers based on daily communication, reroutes existing customers as required Ensures that routes are balanced daily Assists Trans Supervisor/Manager as needed/directed Update SAP data / notes Communicate performance standards and objectives Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings Always maintains a safe and compliant workplace In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvements when necessary to prevent accidents or injuries Perform other duties and responsibilities, as assigned III. Qualifications A. Required Qualifications High School Diploma or equivalent 2 years experience, preferably in Transportation, Logistics, Routing and Customer Service B. Preferred Qualifications IV. Physical Requirements Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Pay The expected base pay range for this on-site position is $ 24.28. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative. Job Info Job Identification 2349786 Job Category Operations Support Posting Date 07/01/2026, 06:47 PM Job Schedule Full time Locations 910 E 138th St, Bronx, NY, 10454, US (On-site) #J-18808-Ljbffr Waste Management