Delivery Manager

AceStack LLC

Delivery ManagerLocation: Columbus, OHFull TimeJob DescriptionMust Have Technical/Functional SkillsStrong customer facing skillsEnable farming of account and develop growth opportunitiesRoles & ResponsibilitiesClient Relationship & Account OwnershipAct as primary interface between client leadership and TCSBuild strong relationships with Directors, Business Heads, and Account StakeholdersOwn overall account satisfaction (CSAT/CSI) and engagement healthRepresent TCS as the face of delivery at onsiteEnd-to-End Service Ownership (Across Towers/Portfolios)Drive integrated delivery across various portfoliosEnsure SLA/KPI adherence, quality, and timeliness of deliverablesOversee:Incident / Problem / Change governanceProduction stability and business continuityDemand Management & Business AlignmentUnderstand client business priorities (Utilities domain – grid, billing, trading, compliance)Convert business needs into:EnhancementsProjectsTransformation initiativesWork with delivery teams to shape solutions and execution strategyGovernance & Executive ReportingLead all governance forums:Weekly operational reviewsMonthly PMR / QBRLeadership connectsPresent:SLA/KPI performanceRisks & mitigation plansImprovement roadmapTrack and ensure closure of actions from governance meetingsFinancial & Commercial AccountabilityOwn account-level metrics:Revenue realizationResource utilizationGross marginIdentify growth opportunities (new SoW, additional applications scope)Support contract renewals, pricing, and commercial discussionsRisk & Escalation ManagementIdentify delivery risks proactively:Resource gaps (e.g., onsite bandwidth issues)SLA/KPI risksManage:Client escalationsCritical incidents with high business impactDrive RCA-based corrective and preventive actions

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