Assistant General Manager

Lead the Rhythm: Be the AGM Behind Music City's Front Door

Nashville is a city of big dreams, bold melodies, and warm Southern hospitality — and at Hilton BNA Nashville Airport Terminal, you'll be the one setting the tone for every traveler's first and last impression of it. Perfectly positioned within the airport terminal, this property is more than a hotel; it's the gateway to a city that never stops singing. If you're ready to lead with purpose, inspire a team, and build a career with one of hospitality's most respected names, read on.

Your Opportunity

As a key member of our leadership team, you'll partner directly with the General Manager to orchestrate every note of the hotel's daily performance — from the Front Desk to Housekeeping, Maintenance to Breakfast service. This is a role for someone who thrives on energy, precision, and the art of genuine guest care. Think of yourself as the conductor behind the curtain, ensuring every department plays in harmony to create a five-star guest experience.

What You'll Do

• Provide strategic leadership and direction across all Rooms Division departments.
• Recruit, train, mentor, and develop department managers and supervisors.
• Establish performance goals and conduct regular evaluations that inspire growth.
• Champion a culture of service excellence, teamwork, and accountability.
• Ensure compliance with company policies, service standards, and labor regulations.
• Deliver consistently outstanding guest service from arrival through departure.
• Resolve escalated guest concerns with grace, empathy, and swift action.
• Monitor guest feedback, satisfaction surveys, and online reviews to drive continuous improvement.
• Oversee VIP guest arrangements and special rate programs.
• Direct daily operations within the Front Office and Housekeeping departments.
• Coordinate seamlessly between departments to optimize room readiness and guest flow.
• Monitor room inventory, status, and housekeeping productivity to maintain operational excellence.

What You Bring

• Excellent verbal, comprehension, listening, and problem-solving skills.
• Strong interpersonal and time management abilities.
• Adaptability and composure under pressure.
• Proficiency in reporting and accounting practices.
• A natural gift for guest relations.
• Familiarity with the PEP System preferred.

Your Background

Previous hotel experience in a similar leadership role is required. A degree in Hotel Administration or Management is a plus, though not essential — we value proven leadership and passion for hospitality above all.

The Physical Side of the Role

This position requires regular sitting, standing, bending, and walking, as well as the use of hands for various tasks. You may occasionally lift boxes up to fifteen pounds. Close vision for computer work is also required.

Why Nashville? Why Hilton?

Nashville is more than a destination — it's a rhythm of life. Known worldwide as Music City, it's home to legendary venues like the Grand Ole Opry and the Ryman Auditorium, a thriving culinary scene, and a spirit of warm, genuine hospitality that mirrors our own. Working at Hilton BNA Nashville Airport Terminal means being part of a dynamic, fast-paced environment where Southern charm meets global hospitality standards — all just steps from the airport gates.

At Hilton, we believe in developing our people, not just filling positions. This is your opportunity to take the next meaningful step in your hospitality career, surrounded by a team that values leadership, innovation, and heart. If you're ready to make your mark in one of the most vibrant cities in America, we'd love to hear your story.