Warehouse Manager

Position Overview: Plan, organize, and oversee daily warehouse operations, including receiving, storage, inventory control, order fulfillment, and distribution. Manage warehouse personnel, staffing, scheduling, and performance to ensure operational efficiency, safety, inventory accuracy, and customer satisfaction. Oversee warehouse budgets, procedures, equipment, and reporting while implementing process improvements to control costs, maximize productivity, and meet business objectives.

Essential Duties and Responsibilities:

• Plan, direct, and oversee daily warehouse operations, including receiving, inspecting, storing, picking, packing, loading, shipping, and distributing materials, supplies, and equipment.
• Recruit, train, supervise, and evaluate warehouse employees; assign workloads, establish performance expectations, and ensure adequate staffing and productivity.
• Manage inventory control processes, including cycle counts, physical inventories, reconciliations, stock replenishment, and investigation of inventory discrepancies.
• Coordinate order fulfillment, delivery schedules, pickups, transfers, routing, and transportation activities to ensure timely and accurate shipments.
• Monitor inventory levels, approve or process requisitions, and oversee purchasing requests to maintain adequate stock and prevent shortages.
• Oversee warehouse management systems (WMS), inventory records, shipping documentation, reports, and operational metrics to ensure accuracy and accountability.
• Develop and implement warehouse procedures, workflow improvements, and performance standards to increase efficiency, reduce errors, and control operating costs.
• Monitor warehouse budgets, labor expenses, inventory losses, equipment utilization, and other operating costs to support financial and operational goals.
• Ensure compliance with company policies, customer requirements, transportation regulations, and applicable health and safety standards.
• Oversee warehouse layout, space utilization, material handling, housekeeping, and storage practices to maximize efficiency and protect inventory.
• Manage the inspection, maintenance, and servicing of warehouse vehicles, forklifts, machinery, and other equipment to ensure safe and reliable operation.
• Coordinate with customers, carriers, vendors, and internal departments to resolve shipment issues, address service concerns, and maintain effective communication.
• Investigate operational problems, shipping errors, safety concerns, and service failures; implement corrective actions and preventive measures.
• Oversee the processing of returns, damaged goods, obsolete inventory, freight claims, and related documentation.
• Prepare and review warehouse performance reports, inventory summaries, staffing plans, and operational updates for management.
• Collaborate with management and other departments on business planning, audits, special projects, and continuous improvement initiatives.
• Perform other duties as assigned.

Job Skills Required:

• Strong leadership, communication, organizational, problem-solving, and decision-making skills.
• Knowledge of warehouse operations, inventory control, shipping, receiving, distribution, and transportation management.
• Proficiency with WMS, inventory systems, reporting tools, and Microsoft Office applications.
• Ability to manage personnel, budgets, operational priorities, and performance metrics in a fast-paced environment.
• Knowledge of warehouse safety, material handling, space utilization, and equipment maintenance.

Knowledge/Experience:

• Warehouse operations, inventory management, and transportation logistics.
• Port and rail operations, freight handling, and intermodal transportation.
• U.S. Customs procedures and applicable shipping documentation.

• Previous warehouse management or supervisory experience, preferably in the trucking, transportation, or logistics industry.
• Experience with inventory control, employee supervision, warehouse systems, and shipping and receiving operations.
• Port, rail, intermodal, or U.S. Customs experience preferred.