Warehouse Supervisor

Warehouse Supervisor

Carson, California, United States

Job Overview

The Warehouse Supervisor is responsible for overseeing day-to-day warehouse operations, ensuring high productivity and stringent quality control. This role involves supervising staff, monitoring workflows, ensuring compliance with safety protocols, and meeting client-specific KPIs related to productivity, order accuracy, and service quality.

Key Responsibilities

• Team Management: Supervise, train, and assign tasks to warehouse personnel, ensuring the efficient use of labor resources. Provide regular feedback to staff to ensure productivity targets are met and quality standards are upheld. Foster a positive work environment that promotes teamwork and employee engagement. Ensure team compliance with safety protocols and operational procedures.
• Operational Oversight: Oversee daily order picking, packing, shipping, receiving, and storage processes to meet operational efficiency and accuracy goals. Supervise workflows to ensure minimal downtime and bottlenecks while adhering to established timelines. Ensure compliance with client-specific requirements and service level agreements (SLAs).
• Inventory & Quality Assurance Supervision: Supervise inventory control processes, including cycle counting and stock reconciliation, to maintain inventory accuracy. Ensure the proper handling, storage, and shipment of goods to avoid damage and meet client specifications. Implement routine inspections of outbound orders to ensure packaging quality and accuracy.
• Productivity Supervision: Monitor staff performance to ensure productivity goals are met, such as orders picked and packed per hour. Provide hands-on supervision to adjust workloads and reallocate staff as necessary to meet fluctuating demand. Use data from Warehouse Management Systems (WMS) to track performance and report on individual and team productivity levels. Suggest workflow improvements to the Warehouse Manager for enhancing overall operational efficiency.
• Quality Assurance Supervision: Supervise adherence to Standard Operating Procedures (SOPs) to ensure quality standards are consistently met. Oversee regular quality checks on orders to confirm they meet client specifications, ensuring minimal errors or returns. Report any quality issues, discrepancies, or deviations from standards to the Warehouse Manager and assist in implementing corrective actions. Train staff on proper quality control measures, ensuring they are aware of client-specific requirements and handling instructions.
• Client Service & Communication: Act as a point of contact for internal departments regarding client-specific requirements, ensuring clear communication of instructions to the warehouse team. Collaborate with the client services team to handle special requests or address issues related to quality or order timeliness. Resolve any operational issues that could impact service quality, escalating more complex concerns to the Warehouse Manager.
• Compliance & Safety: Supervise daily operations to ensure compliance with safety regulations and company policies. Conduct regular safety briefings and ensure that all staff follow safety protocols. Report any safety incidents or near misses and work with the Warehouse Manager to address hazards and improve workplace safety.
• Reporting & Analysis: Provide daily and weekly performance reports on productivity, order accuracy, and quality assurance to the Warehouse Manager. Participate in team meetings to provide feedback on operational performance and suggest improvements. Assist the Warehouse Manager in reviewing performance against KPIs and implementing corrective actions when needed.

Skills and Qualifications

Proven experience in a warehouse supervisory role, preferably within a 3PL or logistics environment. Strong ability to supervise productivity and quality control measures while ensuring compliance with client requirements. Familiarity with Warehouse Management Systems (WMS) and basic IT skills for tracking inventory and performance metrics. Excellent organizational, multitasking, and leadership skills. Strong verbal and written communication skills. Ability to work in a fast-paced environment and manage workflow interruptions. English & Korean fluency required - Spanish fluency preferred.

Work Conditions and Benefits

Hours: M-F, 8AM-6PM - Health, Dental, Vision Insurance 100% coverage for you and family - Generous PTO - 401(K) with Company Match - Free Daily Lunch Catering - Continuous Education plan available - Certification Recognition Program - Fitness Center Membership Subsidy Program