Student Services Specialist (Short-Term) Admissions & Records

Student Services Specialist (Short-Term) Admissions & Records Job ID: 322967 Location: Phoenix College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range: $19.23 - $24.28/hourly, DOE Grade: 109 Work Schedule: Monday - Friday, 8am - 5pm; or 9am - 6pm; some evenings and weekends may be required. Summer Hours: Monday - Thursday, 8am-6pm. Work Calendar: 12 Months Funding Information: This is a short-term assignment with a projected end date of 06/30/2027, with renewal based on available funds and the needs of MCCCD. Job Summary The Admissions, Records, and Registration Department at Phoenix College is growing, and we're seeking a candidate who excels at building strong relationships, communicating effectively, and staying organized in a collaborative, student-centered learning college environment. As a vital team member, you will provide comprehensive, multi‑channel support (in‑person, phone, email, chat, and text) to prospective and returning students throughout the entire enrollment lifecycle, including admissions, processing documents, registration, financial aid, and transfer requirements. Collaborating closely with the Welcome Desk and Contact Center, you will leverage Customer Relationship Management tools (CRM) and Student Information Systems (SIS) to process applications, manage student records, and ensure regulatory compliance. Additionally, you will support team operations by training staff, directing temporary workers, and assisting with cross‑functional institutional events. Essential Functions 55% – Student Support: Provides comprehensive assistance to prospective and current students across key enrollment areas, including admissions, process documents, registration, financial aid, international programs, and transfer requirements. Serves as primary staff for in‑person Admissions, Records, and Registration services, including coverage at the Welcome Desk and Contact Center; Delivers support across multiple channels, with primary service via phone and additional assistance provided in person, as well as through email, chat, and text. 20% – Data Management: Collects, enters, updates, and verifies student information in systems such as CRM, SIS, and Amazon Connect. Reviews and processes student applications for accuracy, requests additional documentation as needed, and ensures student records are maintained in compliance with applicable laws, policies, and regulations. 15% – Team Collaboration & Training: Supports team operations by training staff, directing temporary workers, and providing evening coverage as needed. Actively participates in cross‑functional committees to advance institutional goals. Provides backup support to the One Stop support staff. 10% – Special Projects: Assists with enrollment‑related events and initiatives, and delivers presentations to groups as required. Performs other duties as assigned. Minimum Qualifications Associate’s Degree from a regionally accredited institution, and one (1) year full‑time of student services or college teaching experience, or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR an equivalent combination of the conferred degree and directly related full‑time work experience as described above, sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications One (1) or more years of people‑facing customer service experience. One (1) or more years of experience working in a call center environment providing assistance to students and others via phone, email, and/or in‑person. One (1) or more years in a role related to admissions, records, registration, advisement, or financial aid. Has experience working with student services systems, including online Student Information Systems (e.g., PeopleSoft, SIS), Customer Relationship Management (e.g., SalesForce, ASSIST), or Student Services Management (e.g., Cranium Cafe). Demonstrated experience utilizing Google Suite and/or Microsoft Office. One (1) year of full‑time, relevant MCCCD experience within the previous two (2) years. Special Working Conditions MCCCD does not sponsor individuals for any type of work visa. Travel to campus during the interview/selection process will be at the candidate's own expense. Will be required to travel or be assigned to other MCCCD locations. May be required to work evenings and weekends. May require prolonged periods of sitting and viewing a computer screen. May be required to lift or carry up to 25 lbs. This position requires a physical presence on campus with possible partial remote work depending on business needs to best serve the students, department, and college. ADA & Other Requirements Positions in this class typically require: reaching, standing, walking, lifting, typing, grasping, talking, hearing, seeing and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. Working Conditions: Work is routinely performed in an indoor, office environment. Benefits Nationwide Medical, Dental, and Vision Coverage. Paid Time Off: Vacation, Sick Leave, and Personal Time. 20 Paid Observed Holidays. Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans, with the option to purchase supplemental coverage. Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions. Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b). Tuition Reimbursement for employees and dependents. Annual Professional Development Funding. Flexible Work Schedules. District‑Wide Wellness Program with Workshops and Webinars. Monthly Health & Wellness Calendar and Newsletter. Virta Diabetes Reversal Program and Support Groups. Employee Assistance Program (EAP). Sight‑On‑Site Eye Care Services. Pre‑Retirement Planning Events. Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer). EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy. Clery Act compliance information is available at the MCCCD site. Posting Close Date Apply on or before 07/29/2026 to be considered. Apply Submit your application at #J-18808-Ljbffr Maricopa Community College district