Front Counter Rep

The Front Counter position will be responsible for ensuring guest satisfaction, primarily by handling all counter transactions quickly, efficiently, and friendly manner. This position handles monetary transactions; takes telephone and counter orders; prepares, packs, and serves food items to guests; and supports other counter functions to ensure counter operations' efficient and effective flow. This position also provides our guest experience in a CLEAN, FAST, and FRIENDLY environment.

Essential Functions Of Position:

• Provides exceptional customer service, greeting and thanking guests and anticipating their wants and needs to ensure a pleasant experience.
• Takes guest orders accurately, be they over the phone or in person, using suggestive selling techniques when possible.
• Accurately enters orders into the POS System and appropriately processes credit cards, gift cards, coupons, and cash payments.
• Packs and checks orders to ensure they are completed to the guest's satisfaction.
• Maintain a safe and sanitary work and guest area by constantly cleaning, organizing, and replenishing necessary items.
• Performs other duties as assigned by management.
• Able to interact with guests and co-workers in a friendly, enthusiastic, and outgoing manner.
• Able to work independently or as part of a team.
• Possess problem-solving and critical thinking skills.
• Reading, writing, speaking, and comprehending the English language.

Necessary Attributes:

• Trustworthy with cash and company property.
• Enjoys multi-tasking in a fast-paced environment.
• Punctual and dependable.
• Responsible for cash drawer security, cash balance, and adhering to all other aspects of Sandwich Master cash handling policy.
• Provide "guest-first" service by quickly listening, responding, and resolving all guests' requests through a solid knowledge of our products.
• Be professional in all interactions with guests and team members.
• Work together as a team to achieve efficient operations.
• Keep work area clean, organized, and stocked.
• Keep management informed about issues and problems as they arise.
• Strong attention to detail and time management.
• Decision maker with the ability to work independently.
• Urgent, proactive demeanor.
• Ability to maintain a standing position for extended periods.
• Ability to move around the dining area to attend to the needs of guests.
• Ability to move, lift and handle equipment, supplies, and other objects.

We offer you the best in sandwich experiences. With unique sandwiches, fresh Angus burgers, wraps, salads, and more, there is a wide variety of choices to satisfy everyone's tastes buds. All items are made fresh to order, and our service staff prides itself on creating the warm family friendly environment that'll keep you coming back for more. We are your neighborhood place for a fun time and a good meal! Our menu has every sandwich you can imagine and many things you would never dream of trying, but you will be amazed at how great it tastes! Dine in or Take out! We promise a unique sandwich experience, making sandwiches that will leave you craving for more and more.