Patient Coordinator

Patient Coordinator

Patient coordinators perform a variety of tasks in support of physicians and other health professionals. These tasks include but are not limited to:

• Answer patient calls, take accurate messages and forward to the correct provider for resolution
• Daily interaction with patients
• Document all patient interactions through the electronic health records system
• Maintain provider schedules
• Promote a culture of caring through interactions with internal and external customers
• Respond to patient emails received from the Patient Portal
• Schedule a variety of complex procedures both with internal and external care facilities
• Communicate effectively with insurance companies, verify coverage as needed
• Monitor provider approval queue/inbox, sort and prioritize incoming information (faxes, emails, mail, and phone calls)
• Coordinate the transmission and acquisition of patient records between health clinics
• Monitor patient medication schedules, lab schedules, and work daily/weekly reports
• Prepare forms for internal and external clinics
• Serves as the back-up for several other departments
• Any and all other duties as assigned

The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment.

We are caring people, caring for people - working with Compassion, Teamwork, and Integrity.

• Compassion: being empathetic and considerate of the needs of our patients and caregivers
• Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent.
• Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.