Interim Director, Communications (6-Month Contract)

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
PagerDuty is seeking an

Interim Director of Communications

to join our diverse, customer-focused team! As Interim Director of Communications, you will report to the Chief Communications Officer and lead a team of three internal professionals along with five global agencies. You will be part of the Global Communications team, responsible for protecting and promoting the PagerDuty brand both externally to the market and internally to our global workforce of Dutonians. You will oversee PR/Media Relations, Social Media, and Internal Communications, ensuring our storytelling remains cohesive across all channels.
This is an exciting opportunity to step into a dual-impact leadership role during a high-growth period, serving as a high-level strategist navigating our platform narrative for the media while keeping our employees informed and inspired. The ideal candidate is a seasoned, versatile communications leader with a "playbook-optional" mindset who thrives in fast-paced, SaaS environments and has a passion for building executive trust and driving operational excellence.
This role is expected to come into our

San Francisco

office 2 days a week , so you can thrive in your new role and fully embrace being a Dutonian!
KEY RESPONSIBILITIES

Lead Global PR & Media Strategy:

Maintain momentum for global PR efforts, ensuring unified storytelling across regional agencies while managing monthly alignment calls and biweekly updates.
Oversee Research & Thought Leadership:

Lead the end-to-end production of quarterly data-driven research studies and partner with executives to ghostwrite high-impact narratives on Agentic AI and the Operations Cloud.
Drive Internal Communications:

Lead the strategy and execution of monthly global Town Halls and draft critical announcements for the CEO and leadership team to ensure transparency and alignment.
Manage Change & Executive Voice:

Drive communications for organizational shifts and product evolutions with empathy, while providing high-level oversight for brand voice consistency across social media.
Execute Media Events & Awards:

Manage the execution of high-impact media briefings and oversee the global corporate and product awards calendar to secure top-tier recognition for PagerDuty's innovation.
Measure Impact:

Deliver comprehensive monthly and quarterly reports tracking Share of Voice (SoV), sentiment, and media impact against competitors to quantify global storytelling success.
BASIC QUALIFICATIONS

12+ years of experience in Corporate Communications, PR, or a mix of External and Internal Communications.
5+ years of experience managing PR agencies and leading high-performing internal teams.
Proven experience in executive coaching and ghostwriting for C-suite leaders.
Experience managing large-scale internal events (e.g., Town Halls) and complex change management initiatives.
Bachelor's degree in Communications, Journalism, Marketing, or equivalent degree or experience.
PREFERRED QUALIFICATIONS

Familiarity with the PagerDuty platform or the broader DevOps/AIOps/SaaS ecosystem.
Exceptional "pivot" skills: Ability to transition from technical PR pitching to sensitive internal employee memos.
High-growth

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