Quality Control Supervisor

Quality Control Supervisor (Trainee) Job family: QHSE Management Business area: Pulp & Paper Service Contract location: Torrington, CT, US, CT 06790 Working location: Torrington, CT, US Location type: Office Location / Office-based Contract type: Permanent General Description: The Quality Control Supervisor is responsible for overseeing day-to-day shop floor operations while ensuring all products meet internal quality standards and customer requirements. This is a hands-on role focused on supervision, inspection, documentation, and direct involvement in quality control activities from in-process checks through final customer reports. Job Responsibilities and Tasks Shop Floor Supervision: Supervise daily shop operations and production activities Assign work, set priorities, and balance workloads Maintain a strong hands-on presence on the shop floor Ensure work is performed according to drawings, procedures, and specifications Resolve production and quality issues in real time Quality Control: Perform and oversee in-process and final inspections Verify parts and assemblies meet specifications, blueprints, and customer requirements Use inspection equipment such as calipers, micrometers, gauges, and other measuring tools Identify defects, non-conformances, and quality trends Initiate corrective actions and work with operators to prevent repeat issues Maintain accurate inspection records and quality documentation Customer Reporting & Documentation: Create, maintain, and review in-process inspection reports Prepare final inspection and quality reports for customers Ensure all reports are accurate, complete, and meet customer and contractual requirements Compile inspection data, measurements, and certifications as required Support customer audits, quality reviews, and documentation requests Communicate quality results and concerns to management and customers as needed Safety & Compliance: Enforce safety rules and proper PPE usage Promote a clean, organized, and safe work environment Participate in incident investigations and corrective actions Ensure compliance with company policies and applicable regulations People Leadership: Train and coach operators on quality standards and inspection methods Provide feedback on performance and quality expectations Support onboarding and training of new employees Maintain consistent communication between shop floor and management Continuous Improvement: Identify opportunities to improve quality, efficiency, and workflow Reduce scrap, rework, and customer returns Support Lean, 5S, and continuous improvement initiatives Collaborate with management, engineering, and quality teams Qualification Requirements: Education: High school diploma or equivalent Experience: Minimum 5 years of hands-on experience in a manufacturing or production shop floor environment. Prior experience in quality control, product inspection, or shop floor supervision is preferred. Experience working within an ISO-certified manufacturing environment is preferred. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Requisition ID: 22690