Junior Omnichannel Technology Analyst

Axos BankTarget Range:$30.00 /Hr. - $30.00 /Hr.Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.Eligible for an Annual Discretionary Cash Bonus Target: 10%Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.About This JobWe are seeking a motivated and tech-savvy individual to join our team as a Junior Omnichannel Technology Specialist. This role offers an exciting opportunity to learn and work across multiple customer engagement platforms, including Five9 and Google CCAS tools such as Dialogflow. You will support both production issues and platform enhancements, while gaining hands-on experience with low-code/no-code solutions and custom integrations. You will play a key role in identifying new capabilities, optimizing conversational flows, and leveraging data and reporting to ensure our chatbot delivers meaningful self-service value while keeping customer experience at the forefront.Responsibilities:Support and enhance Omnichannel platforms, including Five9 and Google CCAS (Dialogflow).Troubleshoot production issues, IVR outages, integrations, and platform performance using logs and monitoring tools.Configure and maintain chatbot workflows, call campaigns, IVR scripts, webhooks, and API integrations.Analyze customer interaction data and chatbot performance to identify improvement opportunities.Partner with stakeholders to deliver customer experience enhancements and AI-driven solutions.Utilize SQL, low-code/no-code tools, and scripting to automate processes and improve efficiency.Develop custom integrations and stay current on emerging AI and conversational technologies.Qualifications:Bachelor's degree in Computer Science, Information Systems, Data Science, Analytics, AI, or a related field.Experience with SQL, MySQL, Python, JavaScript, and data formats such as JSON, JSONL, and CSV.Strong troubleshooting and debugging skills using logs, monitoring tools, and error analysis.Ability to analyze data, solve complex problems, and translate business requirements into technical solutions.Strong communication skills and ability to manage multiple priorities in a fast-paced environment.Preffered:Experience with Google Cloud Platform (GCP), contact center technologies, or conversational AI platforms.Knowledge of API integrations, RESTful services, and omnichannel customer engagement strategies.Experience working in Agile/Scrum environments and supporting development, staging, and production environments.Ability to collaborate effectively with cross-functional business and technology teams.Axos Employee Benefits May Include:Medical, Dental, Vision, and Life InsurancePaid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)HSA or FSA account and other voluntary benefits401(k) Retirement Saving Plan with Employer Match Program and 529 Savings PlanEmployee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed TradingAbout AxosBorn digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).Learn more about working at AxosPre-Employment Background Check and Drug Test:All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.Equal Employment Opportunity:Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.Job Functions and Work Environment:While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.E-Verify and Right to Work NoticesAxos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.IER Right to Work Poster (English/Spanish)E-Verify Participation Poster (English/Spanish)SummaryLocation: HQ - San Diego, CAType: Full time