Client Care Coordinator & Scheduler Pediatric Therapy Clinic

Scheduler

You didn't get into operations just to shuffle calendars all day. You got into this field to build systems that help people thrive.

At POP Therapies, our Scheduler is the behind-the-scenes superhero keeping our clinicians, kiddos, and families connected. If you love organization, solving scheduling puzzles, and making busy days run smoothly, this role is for you.

Spanish speaking is strongly preferred.

POP Therapies was founded by two BCBAs who set out to do ABA differently with heart, balance, transparency, and respect for the people doing the work. We specialize in early intervention through clinic, home, and school based services, and we've built a culture where: support is proactive, not reactive; systems are organized and intentional; team culture matters just as much as clinical outcomes. Our operations team plays a huge role in making sure clinicians can focus on quality therapy instead of logistical chaos.

Sessions end by 6 PM evenings are protected. A collaborative, supportive team. Structured systems without micromanagement. Opportunities to grow within operations and leadership. POP also cancels sessions once a month for company-wide clinical training and team development.

What You'll Do:

• Manage therapist and client schedules across clinic, home, and school settings
• Coordinate cancellations, coverage, and schedule changes
• Communicate scheduling updates with families and staff
• Maintain schedules and records in CentralReach
• Support waitlist management and client-to-therapist matching
• Help schedule RBT supervision requirements
• Track authorization hours and scheduling utilization
• Optimize therapist schedules to reduce drive time and maintain consistent hours
• Assist with coverage when staff call out or schedules shift
• Support onboarding scheduling for new clients and staff
• Assist with small operational tasks around the clinic
• Add creativity to our social media pages by sharing POP moments and celebrations

A Day in the Life at POP:

• Adjusting therapist schedules when a client cancels
• Matching a new client with the right therapist
• Coordinating supervision schedules with BCBAs
• Communicating schedule updates with families
• Updating schedules and authorizations in CentralReach
• Helping optimize therapist schedules to reduce drive time
• Supporting coverage when schedules change
• Assisting around the clinic with operational tasks
• Capturing fun moments and helping add creative content to our social media pages

No two days are exactly the same but the goal always is: making sure our team and families stay supported.

Who We're Looking For:

• Available MondayFriday, 9:45 am 6:15 pm (in person)
• Spanish speaking
• Highly organized with strong attention to detail
• Comfortable communicating with families and staff
• Able to multitask and solve scheduling challenges
• Familiarity with CentralReach preferred
• Comfortable using scheduling software and spreadsheets
• Familiar with social media platforms
• Positive, solution-focused, and team oriented

Our Mission:

At POP Therapies, progress looks different for every child and every team member. We celebrate individuality, embrace inclusion, and empower growth through science, compassion, and creativity. We don't just build programs. We build people.

Let's Redefine ABA Together:

If you love organization, supporting teams, and helping things run smoothly behind the scenes, we'd love to meet you. Apply now and let's get POPpin' in your Pursuit of Progress.

Compensation: $20.00 - $25.00 per hour