Senior Field Service Technician

Senior Field Service Technician

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

Reporting to the Field Services Manager/Supervisor, the Senior Field Service Technician's primary function is the installation, repair, maintenance and management of both Sharp and Pregis Packaging Systems/Equipment, with a predominate focus on Pregis' automation equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Senior Field Service Technicians to effectively communicate with both external customers and internal stakeholders (Sales, Engineering, and Service) about technical and non-technical information.

This job is fully remote and based out of your assigned territory or regional area. Daily local and remote travel Monday to Friday to customer sites. Overtime as required.

Essential Functions and Responsibilities

• Ensures high-quality service by minimizing errors, preventing equipment damage, and reducing customer callbacks and dissatisfaction.
• Performs inspections and advises customers on methods to minimize downtime and operational interruptions.
• Coordinates complex equipment installations and ensures proper system functionality through customer follow-up.
• Serves as technical expert on assigned products, resolving complex issues and maintaining deep knowledge of functions and applications.
• Trains, mentors, and supports customers and field service staff in advanced troubleshooting and problem-solving.
• Analyzes equipment performance and executes debugging and correction of operating procedures.
• Supports field testing of new products, updates, and change orders, including performance analysis and reporting.
• Prepares accurate and complete service documentation, reports, and required paperwork.
• Manages and maintains control of parts and service tool inventory with accurate recordkeeping.

Education and Experience

• Associate degree with a strong mechanical-electrical background (Preferred)
• 5+ years of experience in field service, assembler, or factory service engineering roles; or hands-on work experience in field service or related technical environments.
• Electro-mechanical skills and ability to read blueprints/manuals/electrical schematics
• Strong electrical troubleshooting, calibration, and maintenance skills. Preferable experience with HMIs, PLCs and vision systems
• Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels
• Ability to work successfully with little to no direct supervision
• Effective time management and cost control skills

Job Requirements

• A clean driving record is required (company car is provided)
• Availability to travel daily Monday to Friday within assigned territory
• Ability to occasionally lift or move up to 50 lbs
• Familiarity with Microsoft Office applications.
• Walking extended distances
• Standing for extended times up to 75% of the day
• This role requires up to 75% travel

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Pregis' total compensation package. The base pay range for this role - which does not include overtime, bonus, or company vehicle - is estimated to be $80,000 to $85,000, depending on experience and skills.

Compensation details listed in US job postings reflect base salary only and do not include benefits. Learn more about Benefits at Pregis.

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.