Shift Supervisor

Shift Supervisor

Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

Essential Functions

• Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and with a team.
• Dive into Team Member training, providing clear feedback and coaching.
• Keep the store manager in the loop on Team Member performance.
• Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.
• Boost those sales with your creative flairsampling and product recommendations to maximize average ticket charge.
• Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates.
• Keep that cool demeanor intact when smoothing out customer complaints.
• Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.
• Maintain a clean and welcoming store environment for guests.
• Dive into the retail magic, prepping the environment for promotions with seasonal vibes and rotating products.
• Ensure the team follows cash management policies flawlessly.
• Safety first! Execute all tasks with a safety mindset.
• Stay on top of food safety and quality, reporting any issues to the store manager.
• Most importantly - have fun while creating unforgettable experiences!

Requirements

• Strong communication skills, interpersonal skills, and exceptional customer service skills
• Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
• Ability to judge and appropriately react to business activity to ensure labor management
• Attention to detail and safety requirements
• Manual dexterity and good hand-eye coordination
• Previous customer service and cash-handling experience
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
• High school diploma or GED
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds

Compensation: $10.00 - $15.00 per hour

Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast! Check out our openings at our franchise locations or join us in our hometown of Pittsburgh, PA.