Resupply Coordinator

: Description:

DASCO has been voted as one of the 2019, 2020, 2021, 2022 AND 2025 Top Places to Work in Columbus CEO magazine. We've also been named as one of America's Fast-Growing companies by Inc. 5000! Join Us!

Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with immediate vesting, growth opportunities, health insurance benefit opportunities for eligible employees which include Medical, Dental, Vision, excellent PTO which increases based on tenure, holiday pay, and a fantastic company culture!

SUMMARY:

The Resupply Specialist provides ongoing customer service to DASCO's customers and patients. This may include activities such as inbound/outbound call handling, verifying insurance coverage, obtaining authorizations, processing orders, completing follow-up and educating customers and patients on coverage, equipment, supplies.

ESSENTIAL FUNCTIONS:

1. Answers inbound phone calls and makes outbound calls, responds to inquiries in a thorough, accurate, timely and courteous manner, completes outbound follow-up calls as needed.

2. Processes orders in a timely and accurate manner per all applicable policies and procedures, schedules deliveries, provides confirmation to referral sources. Notifies Team Lead or Manager of issues that hinder process, unsatisfied customers, or any other significant negative customer service circumstance.

3. Completes insurance verifications and obtains prior authorizations in compliance with reimbursement guidelines, customer rules, and DASCO policy and procedures.

4. Accurately and clearly documents all activity in patient records. Maintains privacy of information in compliance with HIPAA and other applicable rules and regulations.

5. Secures payment or arranges payment plan whenever the opportunity presents itself.

6. Works in partnership with all other DASCO departments to support overall customer service excellence and collaboration.

7. Works periodic reports as assigned to complete necessary follow-up, record-keeping and other related department functions.

8. Other duties as assigned by the Manager.

Requirements:

REQUIRED EDUCATION AND/OR EXPERIENCE:

1. High School diploma or GED equivalent.

2. Three months' customer service experience.

PREFERRED EDUCATION AND/OR EXPERIENCE:

1. Certification in Medical Assisting, Medical Coding or similar field.

2. Six months' customer service experience in a medical/healthcare/insurance related field

ADDITIONAL QUALIFICATIONS:

Competence in Windows-based applications.

COMPETENCIES:

Conflict management

Customer service / client focus

Detail-oriented

Multi-tasking

Stress management

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position, Monday through Friday, with work hours of 8:00 a.m. to 5:00 p.m.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory role.

WORK ENVIRONMENT:

This position is a fully remote position that requires routinely using standard office equipment such as computers, multiple screens, and phones.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is typically required to sit. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.

TRAVEL:

Travel is not typically required for this position.

OTHER DUTIES:

Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO

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