Front Desk Wellness Advisor
JRW WELLNESS CENTERS INC
Job Description
Job Description
Benefits:
- Opportunity for advancement
- Employee discounts
- Flexible schedule
At City Cave Spa, our mission is to give life back to humanity .
Our Wellness Advisors are not traditional front desk staff — they are guest experience leaders and sales-driven wellness guides . In this role, you’ll welcome guests, uncover their WHY, and confidently connect them to solutions that support their wellbeing long-term while contributing directly to the growth of the spa. If you love people, thrive in a goal-oriented environment, and feel energized helping guests say yes to their wellness, this role is for you.
What You’ll Do
- Be the warm, polished face of City Cave — ensuring every guest feels cared for from arrival to departure
- Uncover each guest’s WHY and guide them to the right next step in their wellness journey
- Educate guests on Float Therapy, Infrared Sauna, and Massage, and confidently recommend Intro Packs, Memberships, Rebookings, and Enhancements
- Work toward clear performance expectations, including 30%+ conversion rates (40% stretch goal) for packages, memberships, and rebookings, including massage
- Support spa growth through consistent follow-up, strong rebooking conversations, and enhancement education
- Invite delighted guests to leave Google reviews, supporting City Cave’s reputation and community presence
- Maintain a polished, guest-ready front desk and lounge environment at all times
- Contribute to growth initiatives including light social content capture, in-spa promotions, and local events
What We’re Looking For
- 1+ year experience in a guest-facing role (spa, wellness, fitness, hospitality, or similar)
- Comfort with solution-based sales and performance goals (or strong potential to develop this skill)
- Confident, warm communication with the ability to build trust quickly
- Reliable, professional, detail-oriented, and accountable
- Availability to work some morning, evenings and weekends (Friday–Monday required)
- shift rotations: .10:00am–4:00pm /4:00pm–9:00pm on weekdays & 9:00am–3:00pm/ 3:00pm–9:00pm weekends
- (position is part-time)
- Desire to grow with a high-performing, values-driven wellness brand
What We Offer
- Free and discounted Float Therapy, Infrared Sauna, and Massage
- A supportive, high-performing team with clear expectations and coaching
- The opportunity to be part of a brand redefining modern wellness
City Cave is a premium float therapy and wellness spa offering private infrared sauna, massage therapy, and float experiences. Our services include Floatation Therapy, Infrared Sauna, and a variety of Massage treatments—all designed to help guests restore, rebalance, and reconnect with their well-being.
Vacancy posted a month ago
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