Customer Service Representative Entry Level

Job Description Job Description Prime Soho HTX is a dynamic firm that specializes in high-impact outreach and brand awareness campaigns designed to bridge the gap between world-class organizations and the communities they serve. Through a strategic partnership with CARE , a global leader in the fight against poverty and social injustice, Prime Soho HTX facilitates essential public engagement initiatives that amplify CARE’s mission.

We are looking for a dedicated Customer Service Representative to join our growing team. As the primary point of contact for our clients and customers, you will play a vital role in ensuring a seamless service experience. The ideal candidate is a problem-solver who can maintain a positive attitude under pressure and clearly communicate solutions across multiple platforms.

Key Responsibilities

Customer Support: Handle incoming inquiries via phone, email, and live chat with professionalism and efficiency.

Problem Resolution: Diagnose and resolve customer issues by identifying the root cause and providing timely solutions.

Product Knowledge: Maintain a deep understanding of our services and internal systems to provide accurate information to customers.

Documentation: Accurately log all customer interactions and transactions in our CRM database.

Feedback Loop: Escalating complex issues to the appropriate department and sharing customer feedback to help improve our processes.

Qualifications

High school diploma or equivalent (Bachelor’s degree preferred).

Minimum of 1–2 years of experience in a customer-facing role.

Excellent verbal and written communication skills.

Ability to multitask and manage time effectively in a fast-paced environment.

Compensation & Benefits

Pay Range: $18.00 – $24.00 per hour (commensurate with experience).

Comprehensive benefits package including health, dental, and vision insurance.

Professional development opportunities and career advancement tracks.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees and believe that diverse teams lead to better innovation and success.

Recruitment Fraud Awareness

Please be aware of potential recruitment scams. Our official hiring process involves direct communication with our recruitment team and formal interviews. We will never ask for financial contributions, credit card information, or sensitive personal data (such as passwords) during the application stage. All official correspondence will come from a verified company email domain. If you receive a suspicious request, please do not engage and report it immediately.