Systems Administrator

Why Work for Us? Partners In Care (PIC) is an independent 501(c)(3) nonprofit organization and the largest, oldest provider of home health, palliative care, and hospice services in Central Oregon. Serving Deschutes, Crook, and Jefferson counties, our dedicated team of over 200 employees and 200 volunteers delivers compassionate, patient-centered care across a 10,000-square-mile area. Additionally, Hospice House in Bend, Oregon, is a specialty hospital for inpatient hospice care, creating an oasis of tranquility and comfort for patients and their families. We prioritize excellence, empathy, and collaboration. We foster a culture of kindness, respect, and learning while valuing diversity and the well-being of our employees, volunteers, patients, and families.

Compensation: $25.49-$40.71, depending on experience. Status: Full Time (hourly, non-exempt) 40 hours per week. Hours: 8:00 AM to 5:00 PM Monday-Friday. Participate in weekly on-call rotations (Monday-Sunday) and off-hours maintenance as needed. The person on call answers the IT line from 5:00 PM to 8:00 PM on weekdays and from 8:00 AM to 5:00 PM on weekends. Company Perks:

We offer two medical, dental, and vision plans. Insurance starts on the 1st of the month following the hire date!

Generous Paid time off.

$25,000 life insurance policy.

Short and long-term disability.

403b retirement savings with employer match, no vesting required!

Employee Assistance Program

Voluntary benefits: Legal Shield, AFLAC & MASA Transportation.

Summary/Objective:

The Systems Administrator is responsible for supporting and maintaining endpoint systems, user environments, and core IT services across Partners In Care. This role focuses on ensuring employees have reliable, secure, and properly configured technology to perform their day-to-day responsibilities. Under the guidance of the Senior Systems Administrator, this position will build technical expertise while contributing to system stability, security, and user satisfaction across the organization.

Essential Functions:

Endpoint & User Support:

Configure, deploy, and support:

Desktop and laptop systems

Mobile devices (iPhones, tablets)

Standard endpoint software applications

Troubleshoot hardware and software issues for end users

Maintain consistent, high-quality user experience across all devices

User Account & Access Management:

Create, modify, and manage:

Active Directory user and computer accounts

Microsoft 365 accounts and licenses

Group memberships and basic permissions

Follow established RBAC and access control standards

Assist with onboarding and offboarding processes

Ticketing & Incident Response:

Respond to support requests via:

Help desk tickets

Phone and in-person requests

Internal Chat Platforms

Perform first- and second-level troubleshooting

Escalate complex issues to the Senior Systems Administrator

Track, document, and resolve incidents in a timely manner

System Maintenance & Monitoring:

Assist and or lead if appropriate with:

System updates and patching

Antivirus and endpoint security monitoring

Routine audits of system logs and alerts

Identify potential issues and escalate when necessary

Maintain system stability through preventative maintenance

Equipment & Asset Management:

Maintain inventory of IT hardware and equipment

Coordinate setup, replacement, and disposal of devices

Assist with procurement and lifecycle management of hardware

Documentation & Process Adherence:

Document:

Support procedures

Common issues and resolutions

Configuration standards

Follow established SOPs, runbooks, and security policies

Contribute to improving documentation for team efficiency

Learning & Development:

Build working knowledge of:

Microsoft 365, Azure, and endpoint management tools

Healthcare IT systems and compliance requirements (HIPAA)

Participate in training and mentoring under a Senior Systems Administrator

Stay current with evolving IT tools and best practices

Shared Team Responsibilities:

Participate in weekly on-call rotations (Monday-Sunday) and off-hours maintenance as needed. The person on-call answers the IT line from 5 p.m. to 8 p.m. on weekdays, and 8 a.m. to 5 p.m. on weekends.

Provide support across all PIC locations and environments (travel as needed)

Assist with new employee onboarding and training on IT systems

Support audiovisual needs for meetings and presentations

Maintain professional, respectful communication with team and staff

Qualifications:

Education:

Associate or bachelor’s degree in information technology, computer science or related field (or equivalent experience).

1-3 years of IT support or systems administration experience preferred

Experience in healthcare IT environments preferred

Experience with Microsoft Intune preferred

Experience:

Basic to intermediate knowledge of:

Windows operating systems

Microsoft 365 (Outlook, Teams, SharePoint basics)

Active Directory user management

Endpoint management (Intune, MDM)

Familiarity with:

Endpoint deployment and imaging

Mobile Device Management (MDM)

Basic networking concepts5

Skills & Attributes:

Strong analytical and problem-solving skills

Customer-focused mindset with strong communication skills

Ability to follow established processes and standards

Eagerness to learn and grow, technical experience

Ability to prioritize and manage multiple requests

Current automobile insurance, a valid Oregon driver’s license, and reliable transportation.

Supervisory Responsibility: This position has no supervisory responsibility.

Work Environment:

May be exposed to infections and contagious diseases. Contact with patients under a wide variety of circumstances.

May be exposed to/occasionally exposed to patient elements. Subject to varying and unpredictable situations.

Occasional travel to satellite locations

Subject to varying workloads and operational demands

Category 3 ― Position includes tasks that involve no exposure to blood, body fluids, tissues; would not be required to perform Category I tasks.