Enterprise Technology Specialist/Senior Systems Administrator

We're looking for a customer-focused IT professional who enjoys solving problems, improving systems, and continuously learning.

This role supports and evolves a modern enterprise technology environment including:

• Microsoft 365 (Teams, OneDrive, SharePoint, Intune, Exchange, etc.)
• Enterprise desktop and laptop deployment and lifecycle management
• Operating system upgrades and endpoint modernization
• Software application management and deployment
• System patching and endpoint management
• Network storage infrastructure management
• Research and development of emerging technologies

We're especially interested in candidates with real-world business experience, strong communication skills and a collaborative mindset. The right person enjoys helping others, takes pride in delivering a great user experience, and wants to be part of a high-performing team.

Local candidates are encouraged to apply. For the first several qualified applicants, we'd love to grab a cup of coffee with you here on the Bend campus and have a relaxed conversation about technology, innovation, and where IT is headed.

If you're curious, motivated, and ready to grow, we'd like to hear from you. Please submit a one-page resume along with an e-mail that tells us why you think you would be the perfect fit for our team.
Please send to View email address on staff.academickeys.com with the subject title " Enterprise Technology Specialist " for consideration.

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Position Details
Position Title: Enterprise Technology Specialist/Senior Systems Administrator
Classification Title: Administrator
Position Number: B1200PD
Grade Level: P3
Starting Wage/Salary: $82,400 - $90,000 plus exceptional benefits
Close Date: Open until filled
Position Type/Employee Class: Administrative
FTE: 1.0
Contract Months: 12 Months
Overtime Eligible: Exempt
Location: Bend
Hybrid Remote Work Eligible? No

Primary Purpose
Reporting directly to the Assistant Director Enterprise Systems, the Senior Systems Administrators are responsible for the effective provisioning, installation, configuration, operation, and maintenance of all servers, network storage, workstations and related hardware, software and software applications. In addition, this position is responsible for managing college-wide account/identity management. This position is part of the Enterprise Systems Administration (ESA) unit, a cross-functional team responsible for the technical support and administration of COCC's workstations, servers and data center infrastructure, which is critical to the success of COCC's students and staff.

Essential Duties and Responsibilities
Systems, Server, and Workstation Management and Support

• Manage account, identity, access, and policy management activities using Active Directory, ADFS and Group Policy.
• Administer and monitor physical and virtual business-class servers in an enterprise environment.
• Support Microsoft Exchange on-premise and Microsoft 365 in the cloud; including creating mailboxes, managing user accounts and restoring files from back-ups.
• Manage multiple large network and cloud-based storage systems, including backup and disaster recovery operations.
• Serve as support and liaison for other internal teams in support of their servers and systems, outages, and information security.
• Configure and maintain monitoring tools and alerts for servers and workstations.
• Develop, improve and implement image testing and quality assurance processes, including instructional software license management, deployment, and tracking.
• Patch management of workstations and servers, including windows and mac computers, in coordination with all ITS teams, end users and all campus community.

Workstation Administration

• Design, configure, plan, and implement high quality workstation OS and application deployments.
• Manage workstation OS and application patching and deployment for classroom computers.
• Manage the development of systems and methods to identify, track and resolve high ticket trends, looking for areas of process and technology improvements
• Create methods for departments to review instructional software and images and provide feedback to be used in image implementations and improvements.

Projects, Research and Development

• Develop and maintain system and workstation administration standards, documentation and security processes.
• Assist with the planning, design, research and acquisition of software, hardware systems, and peripherals.
• Ability to identify and balance priorities, projects, and tasks, and respond effectively to emergency situations and needs.
• Ability to document, organize and track deployments, schedules and licensing.

Customer Service

• Provide professional-level customer service to the campus community
• Work from and manage helpdesk queues to ensure prompt and balanced support while maintaining detailed documentation and reporting of work performed.
• Help build technical support systems, processes, documentation, and standard operating procedures for consistent service delivery across all ITS Department teams.

Marginal Job Functions

• Assist other IT teams with issue troubleshooting as needed.
• Assist in college planning for the use of technology, including development of technology standards, data governance, disaster recovery and other strategic initiatives.
• Serve on college committees to promote collaboration and build community relationships.

Department Specific Knowledge, Skills, and Abilities
Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

• Proficiency in server and workstation administration technologies, including current supported MS Windows Server operating systems, Active Directory, Group Policy, Storage (SAN), Enterprise Backup processes and Disaster Recovery.
• Must be able to monitor, identify, and resolve system/network outages, where responsible; determine, locate and correct hardware/software problems; document and prevent recurrence.
• Must be able to administer computer servers in an enterprise environment and have a working knowledge of enterprise network architecture.
• Ability to research and develop scripting and testing to ensure outcomes and work with programmers to troubleshoot script problems.
• Experience with current software deployment and monitoring tools. (Examples may include, but are not limited to: SCCM, PDQ, JAMF, SimpleMDM, Ninite, SolarWinds, ManageEngine, etc).
• Knowledge and experience configuring server monitoring tools and alerts.
• Knowledge and experience with Microsoft Exchange Server in an on-premise environment.
• Knowledge and experience with a variety of server types including database, email, print, and web.
• Experience and skills in server, workstation and security best practices and documentation, including but not limited to: system /application patches, update management, and alert response.
• Requires strong analytical, project execution, and problem-solving skills.
• Must be able to effectively communicate and share information.
• Must be a strong team player. Self-directed and self-motivated. Positive attitude.
• Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
• Must be willing to work off-hours, including evenings and weekends, and to be on call for emergencies.

Ergonomic Requirements
Regular office hours are established between 8 am – 5 pm during the workweek. Position requires frequent on call, and early/late hours and weekend work. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities. The position is an on-premise assignment, but periodic remote work may be necessary and or granted.

Computer screen is used more than 75 percent of the time. Must be able to kneel, stoop, crawl, crouch, and balance on unstable surfaces. Work is performed in an ordinary office. Some lifting and installing of servers will be required. All individuals are required to be able to perform essential functions with or without reasonable accommodation. Our team is committed to delivering high-quality results, which may sometimes require additional hours. Administrative personnel generally work a minimum of 40-45 hours per week, although it should be recognized that at certain times workloads can and will increase and/or decrease at the discretion of the College.

Remote work eligible employees agree to have a safe and suitable workspace prior to beginning remote work. This includes a space free of obvious safety hazards (to include but are not limited to tripping hazards, air quality/ventilation, smoke detector, safe exit paths or electrical hazards), as well as a space that has been self-reviewed for office ergonomics. The remote work employee is responsible for maintaining the space in a safe condition.

Minimum Requirements
Education:
Associate's Degree in a technology-related discipline or equivalent work experience.
Experience:
Four years of direct, hands-on experience in workstation and server administration, infrastructure systems and/or related technology support demonstrating any combination of the following: 1) Active Directory; 2) Microsoft Exchange administration (Exchange Server and/or O365); 3) Microsoft SQL Server or Powershell; and 4) Software imaging and deployments.

Equivalency Statement
The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify by responding to the supplemental question presented during the application process.

All employees are required to successfully complete and pass a background screen, which includes a criminal history check.

Preferred Qualifications
Education:
Bachelor's degree in a technology-related discipline.
Experience:
Experience in any of the following:
a. vCenter and VMware
b. Backup applications, including Commvault or Veeam
c. Microsoft 365 administration and security
d. SCCM and/or PDQ
e. AWS or OCI administration
Certifications:
The college supports and encourages certifications in essential functions of the position such as Microsoft or VMWare certifications. Ongoing training in the position duties and requirements is expected.

EEO Statement
The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at View phone number on staff.academickeys.com or the Vice President for Student Affairs at View phone number on staff.academickeys.com.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.

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