Project Manager I

Project Manager IAs a Project Manager I at AlphaGraphics, your primary role will be to increase the center's inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center's sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.Project Manager I Responsibilities:Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricingMaintains a professional appearanceEnsures all clients have a positive customer experienceCan easily provide customers with the benefits they will experience when using our products and servicesConsults with customers to help them make decisions; upsells and cross-sells when there are opportunitiesCaptures customer's specifics using "Job Analysis" questionsAsks probing questionsReviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick upCreates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracyRoutinely resolves customer inquiries and complaintsDisplays necessary mastery of MIS tools to create and estimate customer projects effectivelyMaintains current pricing strategies and customer billing proceduresAn AlphaGraphics Project Manager I performs all business development functions related to Inside Sales, including the following:Assists in updating the mailing list databaseAssists sales rep functions and inside production when requestedFollows up and manages Inbound LeadsFollows up on targeted direct mail or local shop mailingsKeeps customers informed regarding their job's progress through the production processShows proficiency in regular use of CRM toolsEffectively manages all communication methods currently available to respond timely to customer inquiriesProject Manager I Qualifications:Account Management experience is preferred but not requiredKnowledge of printing and prepress requirements a plusPossesses a solid knowledge of MIS systems and order entry processesHandles all communications with customers in a professional and respectful mannerStrong analytical skillsExcellent writing and verbal skillsProfessional appearance and decorumStrong organizational and time-management skillsCompensation: $20.00 - $25.00 per hourAt AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!We invite everyone to apply!