IT Specialist I

IT Specialist I Location: Salt Lake City, UT Department: Management Information Systems (MIS) Travel: Required (seasonal, multi-state) About Challenger School Challenger School is a mission-driven educational organization focused on developing independent, productive thinkers. Our campuses rely on stable, well-documented technology systems to support classrooms, staff, and students across multiple states. About the Role The IT Specialist is a hands-on technical role supporting Challenger School campuses and corporate offices. This position combines help desk support, systems administration tasks, field installations, and technical documentation. The role requires comfort working both at a desk and on-site in classrooms, wiring closets, and offices. This role is best suited for an IT professional who values clear standards, documentation, accountability, and problem-solving in a real-world environment. Key Responsibilities End-User & Help Desk Support Provide Tier 1–2 support for Windows PCs, Office 365, printers, browsers, antivirus, and network access Support staff and faculty with both routine and complex technical issues via written and verbal communication Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner Escalate issues appropriately and document resolutions Systems & Desktop Management Install, configure, and maintain Windows desktop and server operating systems Assist with application deployment, updates, and configuration Support disk imaging operations and desktop configuration standards Perform workstation provisioning, replacement, and decommissioning Campus & Field Support Design, coordinate, and install computer labs and staff workstations Install and maintain peripherals, mobile devices, and phones Respond to assigned hardware trouble tickets and coordinate vendor repairs Support technology refresh projects across campuses Cabling & Physical Infrastructure Install and maintain voice and data cabling Use wire termination and testing tools Perform basic rack installation, cable management, and equipment mounting Documentation & Standards Create and maintain standard operating procedures (SOPs) Document system configurations and support processes Follow established MIS standards and contribute to continuous improvement Travel & Schedule Expectations Travel to Challenger locations in Utah, California, Nevada, Idaho, and Texas Approximately 3–4 months of travel per year, with heavier travel during summer Mileage and per diem reimbursement provided After-hours and weekend work required as part of assigned responsibilities Required Qualifications Technical training or equivalent experience (A+ or similar) Experience supporting Windows desktop environments Working knowledge of Microsoft Office 365 Understanding of basic networking concepts and troubleshooting Strong problem-solving, documentation, and communication skills Valid driver’s license and ability to travel Preferred Qualifications Experience with disk imaging, endpoint management, or MDM tools Experience in education, nonprofit, or multi-site environments Familiarity with ticketing systems and asset management tools Physical Requirements Ability to move freely in school and office environments Ability to lift and move IT equipment (up to approximately 40 lbs) Comfort working in classrooms, wiring closets, and equipment rooms #J-18808-Ljbffr Challenger School